Coordinator, Municipal Law Enforcement

Job DetailsDescriptionTown of Caledon is a dynamic municipality that successfully balances urban, rural, and agricultural communities. Our energetic staff are guided by our core values that create an environment for continuous improvement and customer service excellence.In addition to offering exciting career opportunities, the Town also provides a competitive and comprehensive total rewards package. Come see how you can make a difference.The OpportunityDutiesReporting directly to the Director, Municipal Law Enforcement, this unionized role is responsible for the administrative support for the Municipal Law Enforcement Division, and for being the primary point of contact for by-law and parking enforcement inquiries and various licensing and permit application processes. As the Coordinator, Municipal Law Enforcement, you will perform the following duties, including but not limited to:Educate and provide information to the public regarding Town's by-law, policies, and regulations.Respond and action complaints and inquiries received by residents, external clients, and staff in a timely manor.Respond to all client inquiries regarding municipal bylaws via e-mail, phone or in person.Process and assign client service requests to appropriate officer based on assigned areas or responsibility.Manage all administrative processes for property cleanup and remediations, including scheduling site visits with officers and vendors, preparing scope of work, drafting entry letters, scheduling work with vendor, officer and OPP when required, etc.Interpret municipal by-laws, including but not limited to the Traffic, Zoning, Business Licensing, Property Standards, Parks and Sign By-laws. Accept, review and process Business Licensing Applications and Permit Applications ensuring information is complete and payment is processed and entered in AMANDA database. Inform applicants of their application’s non-compliance or deficiencies they have identified and assist them with bringing their application into compliance.Management of information related to each service request and permit or license application in the AMANDA database system.Provide daily administrative support to the Director, the Supervisors and Municipal Law Enforcement Officers Complete invoice requestions for all property remediation, including ensuring accuracy of vendor invoicing, billing property owner for all work performed, including calculation administrative and other fees, providing all documents to Finance as required. The Ideal CandidateWe are seeking a passionate professional with a post-secondary diploma in Public Administration, Political Science, or a closely related field. Our ideal candidate has minimum 1-2 year of administration and customer service experience or related. Knowledge of Gtechna, AMANDA, ICON, Dynamics, GIS, Laserfiche, CapturePoint, CentreSquare will be an asset.The ideal candidate will have excellent interpersonal skills including the ability to work effectively in a team environment. we are seeking an individual with superior organizational skills, a demonstrated ability to make decisions involving multiple routine tasks, work independently, with complex tasks requiring some supervision, and the ability to exercise significant discretion and sensitivity involving regular access to confidential data. The successful candidate is comfortable with analytical and problem-solving involving occasional ingenuity and refinement of procedures.The successful candidate for Coordinator, Municipal Law Enforcement may be exposed to some conflict and emotionally charged situations and must be able to work after hours or when deemed necessary to meet deadlines and deal with urgent situations.This unionized position offers a salary of $70,059.31 plus a competitive benefit package.Satisfactory passing of a criminal record check, and proof of qualifications will be required of any successful candidate(s) for this position.The Town is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. The Town is an equal opportunity employer that is committed to an inclusive and barrier-free workplace.  If your application requires accommodation, please contact People Services at (905) 584-2272 Ext. 4738.Applications for this posting will be accepted until November 18th, 2025, 4:00PM.How To ApplyTo learn more about employment with the Town of Caledon and to apply for this exciting and challenging opportunity, visit: www.caledon.ca/careersIf needed and upon request, this document can be made available in an alternative format.