Coordinator, Partner Support

We’re growing our Partner Support team and looking for a Coordinator, Partner Support who will help us ensure that our global service partners deliver top-quality support for Promethean products - ActivPanels and Projectors.In this role, you’ll become a trusted expert on our hardware, work closely with internal teams and external partners, and support escalated technical cases. You’ll play a key part in improving processes and making sure our service experience is consistent and excellent worldwide.Working time: the second shift (from 3 PM to 11 PM)Start date: January 2026Base salary: PLN 66,500 - 99,700 + annual bonusJob Duties And ResponsibilitiesSupport and improve global product repair processesBe the go-to person for product and service questionsCollaborate with Product Service & Support teamsAssist partners with escalated service issues (in-field & workshop)Monitor partner performance and recommend improvementsJob Skills And Qualifications2+ years of experience working with hardware products - in service, repair, or technical supportPractical understanding of electronics and hardware troubleshootingExperience with onsite or workshop repairs is a strong advantageEngineering background (especially Electrical/Electronic Engineering/ Computer Networking / IT ) is a plus, but not requiredComfortable with Microsoft Office; Salesforce/BI tools are a plusProactive, organized, and improvement-driven mindsetStrong communication skillsPromethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work.Our Benefits Include MultiSport Card Private Medical Insurance with Dental/Vision CoverageIn addition to paid annual leave plus public holidays, Promethean offers the following paid leave: Birthday day off Multicultural day off Two Volunteering Days Well-Being Programs (For example, company-wide health challenges) Reward and Recognition Program Fruity TuesdaysAnd more!