Coordinator, Products

THE ORGANIZATIONThe Entrepreneurs’ Organization (EO) is a high-quality support network of 18,000 business founders and owners in 220 chapters and 80 countries worldwide. EO’s purpose is to move the world forward by unlocking the full potential of entrepreneurs. Since 1987, EO has helped entrepreneurs achieve transformational growth through the power of life-enhancing connections, shared experiences, and collaborative learning. Guided by EO’s core values: trust and respect, thirst for learning, think big, be bold, and together we grow, EO’s international staff collaborates successfully across diverse cultures. As an EO employee, you will gain access to the world’s top experts in entrepreneurship, grow beyond your perceived limits, and make breakthroughs as you refine and realize your personal goals. EO’s competitive total rewards package, flexible work environment, and generous professional development resources are frequently cited as among the most popular benefits of working at EO.Position SummaryEO is seeking a dynamic and organized Coordinator to join our Products Department and the Product Delivery team. The Coordinator, Products will play a key role in supporting the coordination and administration of EO's product offerings. This individual will work closely with various departments and stakeholders to ensure the smooth execution and delivery of EO's products and services.The Coordinator, Products role encompasses administrative continuity, communication, marketing, contract management, record-keeping, and organization of products, including logistical support before, during, and after live and virtual learning events. Additionally, they serve as the primary point of contact for general member inquiries and handle all marketing materials related to executive education, virtual learning, and global learning events.Essential Duties And ResponsibilitiesAssist Product Delivery team with administrative tasks associated with product design and delivery, execution, registrations, virtual learning, data reporting, technology needs, product marketing, and member inquiries. Coordinate the contracting process for the Products department including processing Content Providers, vendors, contractors, etc through contracting and payment processing. Assist in processing payments and refunds through expense reimbursement systems, including invoice requests, vendor registration, invoice submission, payment tracking, and stakeholder confirmation. Support tracking of unpaid invoices in collaboration with the Finance department. Assist Product team members and portfolio with logistics and other program-related duties. Support product launches, marketing, and data requests of product owners. Manage event registrations, cancellations, refunds, replacements, travel, and accommodations for various programs. Research and support meeting and travel needs such as finding suitable meeting locations, processing RFPs, visa support, dietary information, and supporting travel directives and payments. Collect data and analytics from departmental products and generate reports. Assist the Quality Assurance and Analytics team with data gathering and quarterly and annual reporting. Create and update Standard Operating Procedures (SOPs) as necessary, monitor them for updates and compliance. Follow up with stakeholders when changes are required or escalations are identified. Maintain updated information on all communication channels. Provide translation support by collaborating with translators, proofreading, and distributing translated materials. Support meetings by preparing agendas, sending invitations/ reminders, minutes, and finding suitable meeting times. Maintain impeccable records, highly responsive communication, and high-quality communication among projects and constituents. Supervise engagement and collect data from connection platforms maintaining communication with managers on updates, bugs, glitches and platform operationsRespond to general inquiries and resolve issues from designated inboxes. Assist with live and virtual support of member events and subsequent loading of materials to virtual platforms. Support portfolio and workstream-related projects as assigned. Qualifications, Skills, And Knowledge RequiredBachelor’s degree or equivalent relevant experience in program development and execution. Minimum of 3 years of professional experience, preferably in an international environment. Project management experience, demonstrating the ability to organize people and programs and coordinate marketing efforts effectively. Superb customer service skills, with a dedication to providing outstanding support and assistance to internal and external stakeholders. High proficiency in systems and tools such as survey platforms, expense reimbursement systems, Learning Management Systems, collaboration tools, project management tools, CRMs, etc. Agile, resourceful, and quick to learn new systems, tools, and workflows. Ability to work with high accountability and with quick deadlines. Proven ability to work collaboratively in teams with high accountability, ensuring successful outcomes. Exceptional organization and time management skills, with the ability to prioritize and manage multiple tasks simultaneously. Strong written and verbal communication skills in English; fluency in other languages is preferred. Comfort and proficiency in working across cultures, geographies, and time zones. Detail-oriented with a growth mindset, eagerness to learn, and flexibility. International experience is preferred, showcasing adaptability and cultural awareness. Able to travel up to 20% as needed.