Department: Core Call IncLocation: Miami FLCompensation: $17. 75 - $24. 00 / hourDescriptionJob Title: Customer Service SpecialistLocation: Miami FLJob Type: Full-TimeJob Summary We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the face of our company, responsible for providing exceptional customer service and support to our valued clients. Your primary objective will be to ensure a positive customer experience by addressing inquiries, resolving issues, and promoting our products and services effectively. Key ResponsibilitiesRespond promptly to customer inquiries via phone, email, and chat.
Resolve customer complaints and issues in a timely and efficient manner. Provide product and service information to customers. Process orders, forms, and applications accurately. Maintain updated knowledge of our products and services. Gather customer feedback and report insights to improve service offerings. Skills, Knowledge and ExpertiseProven experience in customer service or a similar role. Exceptional verbal and written communication skills. Strong problem-solving abilities and a proactive mindset. Ability to work in a fast-paced environment and handle multiple tasks. Proficient in using customer service software and CRM systems.
High school diploma or equivalent; additional qualifications in customer service are a plus. BenefitsOpportunities for professional growth and career advancement. Comprehensive training to support your role and skill development. Collaborative and inclusive work environment. Paid time off, including holidays and vacation days.
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