Director of Operations

Job Title: Director of Operations – Growing Hotel GroupSalary: Up to £175,000Location: LondonAn exciting opportunity has opened up for a Director of Operations to join a hospitality group focused on modern, design-led accommodation. With multiple properties already open and more in development, the role will be central to ensuring operational excellence across the portfolio.

About the RoleOversee daily operations across all current and upcoming propertiesBuild a strong leadership team across Area Managers and site-level teamsDevelop and roll out standard operating procedures to ensure consistency and qualityLead onboarding, training, and performance management across departmentsTake ownership of maintenance planning, supplier coordination, and capex forecastingPartner with internal departments to ensure new sites open on time and are fully operational Drive improvements in service delivery while maintaining cost control and efficiencyWhat We’re Looking ForAt least 8 years’ experience managing operations across multiple hotel or hospitality sitesStrong leadership skills and experience building high-performing teamsConfident developing and enforcing SOPs and service standardsFamiliar with maintenance cycles, asset management, and working with capex budgetsComfortable using property and facilities management systemsCalm under pressure, detail-driven, and capable of scaling operational processesThis is a hands-on leadership role ideal for someone who thrives in a fast-moving environment and is passionate about delivering consistent, high-quality guest experiences across a growing portfolio.