Corporate Services Officer

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.We connect. We inspireRole Purpose: We are seeking a highly organised and customer-focused Corporate Services Officer to join our team and support the delivery of corporate contracts across B2B, B2G, and B2I sectors. This role plays a vital part in ensuring smooth service execution, financial compliance, and excellent customer care for our corporate clients. From the moment a contract is signed through to the final stages of delivery and reporting, the postholder will be involved in every step of the customer journey, ensuring that all operational and financial elements are managed effectively and professionally.Main AccountabilitiesIn this role, you will take ownership of financial processes related to corporate contracts, including invoicing, payment tracking, and debt monitoring. You will maintain accurate records of legal documentation and funding schemes, and run essential financial reports to support audit and compliance requirements. Working closely with the Customer Management team, you will support the registration and onboarding of corporate clients, manage class list changes, and ensure that any concerns raised by clients are addressed promptly to improve the overall customer experience.You will also lead the coordination of end-of-course reports and certificates, ensuring deadlines are met and liaising effectively with Operations and Delivery teams. Monitoring and evaluation will be a key part of your responsibilities, as you gather and present feedback to clients and sales colleagues to support continuous improvement and future engagement.Relationship management is central to this role. You will listen to client needs, support future course planning, and work closely with the Sales and Account Manager to provide timely and accurate data. Your efforts will help build opportunities for repeat business and strengthen long-term partnerships. You will also coordinate tasks with internal colleagues and external suppliers to ensure efficient service delivery, monitoring progress against agreed timelines and quality standards.This is a critical role within our corporate services function, providing essential support once sales opportunities have been closed. You will liaise regularly with Operations and Customer Service teams both locally and regionally, ensuring that delivery standards are upheld and financial management is carried out compliantly and on schedule. If you are detail-oriented, proactive, and passionate about delivering excellent service to corporate clients, we would love to hear from you.Role Specific Skills Strong operations and organisational skillsKnowledge & ExperienceMinimum / Essential: 3+ years of customer management experience and operations Familiarity with Salesforce or use of similar CRM Ukrainian proficiency for speaking and writing. English level at minimum of C1 level speaking and writing.Desirable Proficient user of SAP or equivalent financial software Sales related experience in large sectors (e.g. financial services, media, pharmaceuticals tourism etc. Other languages within the Black Sea and Wider Europe clusterImportant InformationLocation: UkraineContract Type: Fixed term- 1 yearSalary: 35,300 UAH gross per monthRequirements: Candidates must have the pre-existing, legal right to work in the Ukraine at the time of application.Mobility / relocation / visa sponsoring support will not be provided.Closing date for applications: Monday, 10 November 2025; 23:59 EETA connected and trusted UK in a more connected and trusted world.Equality, Diversity and Inclusion StatementWe are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.Safeguarding StatementThe British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org