Corporate Services Officer (COSO)

Accountabilities:Providing Corporate Clients with professional and high quality services that meet clients’ requirements and exceed their expectations.4Identifying Corporate clients’ needs and fulfilling them with proper bank’s products & services.Handling and managing Corporate Clients requests, inquiries, calls and emails related to their accounts, products, and services in a proper and professional manner, while referring them to respective RM/ related unit within TB whenever needed.Resolving clients complaints/ service issues either directly or in coordination with relevant teams including CBC and follow cases through to resolution.Cross- selling and promoting bank’s services & products. Maintain sufficient knowledge of cash management and trade finance services.Receiving Account Opening, Trade Finance requests (LCs, LGs, BCs…), payment requests and all relevant CIB service applications and fulfill them in an accurate, timely and professional manner.Contacting Corporate Clients to advise on readiness of Delivery Items (certificates, cheque books, LG’s…) and returned cheques.Efficient handling of custody items, and keys as per custodian matrix and relevant P&P.Job Requirements Education: Bachelor degree in Business Administration/ Accounting / finance and Banking or any related field.Experience: (2 – 3) years of banking experience. preferably in corporate banking service .Competencies:Full awareness of bank’s products, services, P&P, rules & regulationsFull awareness of TB servicesExcellent sales, communication, negotiation, and interpersonal skillsProblem solving skills.