Customer Service Representative

DescriptionCosette Pharmaceuticals, Inc. is a US-based, fully integrated pharmaceutical company with capabilities in product development, manufacturing, and commercial operations. Cosette has a fast-growing portfolio of branded pharmaceuticals consisting of products in the cardiology, women's health, and migraine markets. Cosette has a long history in quality manufacturing of complex dosage forms including topical creams, ointments, oral liquids/solutions and suppositories, which has led to consistent supply to customers and commercialization success. Cosette has corporate and manufacturing facilities in New Jersey and North Carolina and is supported by more than 300 dedicated employees across all functional areas. Innovating every day.

Responsible for day-to-day Customer Service activities, including ensuring all customer needs, questions and requirements are being met in a complete, accurate and timely manner, and supporting the outside sales team to help ensure departmental success. Work PerformedResponsibilities include, but are not limited to, the following: Responsible for the complete order entry process:

Entry of customer purchase orders and reviews for accuracy of pricing/delivery dates/item/customer locationReview of EDI's to ensure accuracyReview and address all order discrepancy prior to releaseRelease and transmit orders to warehouse for processingIssuance of return material authorizationsCollaborate with 3PL to ensure on time delivery of customers' ordersAssist customers with inquiries and provide relevant information pertaining to product availability, shipping dates, tracking information and verifying ordersResolve all issues related to purchase orders; track and expedite orders as requiredAssist in coordinating activities associated with a new product award (discounts, committed delivery dates, etc.

)Communicate backorders statuses and reports as required to customers, or in response to specific inquiries from a customer or a sales representativeManage and maintain all departmental files and records, including customer account set up information for all direct accounts Knowledge of key customer accounts' operations and their required portalsMaintain and load customer pricing in accordance with departmental proceduresHandling calls from consumers regarding product related questions Direct customer complaints and reported adverse events in accordance with departmental procedures Support the outside sales teams by fulfilling requested actionsFunction as a liaison between internal departments and external customers, centralizing all contact and information flowAspects Of PerformanceExcellent verbal and written communication skills and a professional phone mannerStrong attention to detailsAbility to prioritize conflicting demandsExecutes assigned tasks within established schedulesTeam oriented, highly motivated, ability to work independentlyAbility to be flexible as neededSound analytical problem-solving and documentation skillsRespond to all requests in a timely & professional mannerMaintain composure and a positive attitude during difficult timesAdherence to Company policies, procedures, rules and regulationsMaintain confidentialityQualificationsBA/BS degree (may accept additional related work experience in lieu of BA/BS degree)Requirement of 1-2 years in a Customer Service or Sales & Marketing environment; pharmaceutical experience preferredProficient in MS Office SuiteSAP experience a plusFamiliar with a variety of sales and marketing concepts, practices and proceduresMust be capable of problem solving, prioritizing with little direct supervision and adapting in a fast-paced environmentEqual Opportunity EmploymentProviding “equal employment opportunity” is one of the most important people policies of Cosette Pharmaceuticals, Inc.

Our goal is to do all that we realistically can to provide genuine equal employment opportunity to applicants and employees in all phases of our operation.

It is the policy of this Company that there shall be no discrimination with respect to employment, or any of the terms and conditions of employment, because of an individual’s race, creed, religion, color, national origin, citizenship, ancestry, age, gender identity or expression, affectional or sexual orientation, marital status, domestic partnership, familial status, atypical hereditary cellular or blood trait, disability (including AIDS and HIV infection), genetic information, liability for service in the United States armed forces or any other legally protected status.

The Company is dedicated to ensuring that all employment decisions are in accordance with these principles of equal employment opportunity.