Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.
Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the "Mouratoglou Tennis Center", Bayern Munich football academy, Navarino Outdoor and many more.
W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night. Costa Navarino is looking for its next Cluster Reservations Manager.
The selected candidate will be responsible for soliciting and managing of reservations sales-related opportunities and providing training and work assignments to Reservations Sales staff. They will actively up-sell each business opportunity to maximize revenue opportunity and achieve personal and team related revenue goals. They will be responsible for driving customer loyalty by delivering service excellence throughout each customer experience and providing service to our customers in order to grow share of the account on behalf of the company. ResponsibilitiesIdentify new reservations sales business to achieve personal and property revenue goals.
Use sales resources and administrative/support staff effectivelyUnderstand the overall market, including competitors' strengths and weaknesses, economic trends, supply, and demand etc. and know how to sell against them. Close the best opportunities for the property based on market conditions and property needsMonitor same day selling procedures to maximize room revenue and control property occupancy.
Checks daily arrivals to ensure all necessary billing instructions are applied to reservationsGain understanding of the property's primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solutionAttend daily Revenue/Operations meeting as requiredProvide excellent customer service consistent with the daily service basics of the brand. Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before their accommodationHandle elevated customer queries and complaints relating to Rooms Reservations.
Work closely with the Sales Team to ensure correct rate availability for contracted customers. Liaise with the Revenue Management leader and Sales & Marketing leader regarding business on the books and the strategy for the dayRecruit, train and mentor Reservations Sales Agents, Wholesaler AgentsDevelops, implements, and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Creates monthly labor scheduling for teamFollow all H&S rules, hotel policies, SOPs and Brand Standards at all times.
Guide and encourage team to do the sameAttend all trainings and seminars provided by the company and continuously remain updated for all trends and market newsRequirements3-5 years' in 5 -star-hotel reservations experience; 1-2 years in a supervisory/managerial role Proven ability to help achieve rooms revenue targets Strong grasp of Revenue Management principles; quick to adapt in a dynamic environment Bachelor's Degree (BA/BSc) in Hospitality, Business, or related field Proficient in Microsoft Office (Excel, PowerPoint, Word) Skilled in Opera PMS, GXP, MARSHA (or similar hotel systems) Confident making guest-focused decisions while balancing revenue goals Excellent verbal and written communication; fluent in English Customer-focused with a proactive and enthusiastic approach Strong team player with excellent interpersonal skills Well-organized, detail-oriented, and able to manage multiple priorities Comfortable working cross-functionally with Sales, Revenue, and Marketing teams Experienced in leading, training, and motivating a reservations team Willing to attend training and stay updated on market trends and brand standards Flexible with schedule; available on weekends or holidays if needed BenefitsCompetitive compensation packageOn going training opportunitiesPrivate Medical Plan
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