Creative Director, GSS Creative Ops

DescriptionWe’re looking for a bold and innovative Creative Director to help shape the future of Amazon’s in-house creative agency, Global Studio. This is a rare opportunity to lead world-class creative across Prime Video, Sports, and Amazon MGM Studios—building campaigns and visual systems seen by millions of customers worldwide. You’ll guide a multidisciplinary team of designers and art directors, translating strategy into bold resonant ideas. If you’re passionate about storytelling, design craft, and leading creative that drives global impact, this role offers the scale, influence, and creative freedom to make your mark on one of the world’s most recognizable brands.Key job responsibilities Lead and inspire a multidisciplinary team of art directors, designers, and writers to deliver exceptional creative work across global campaigns and franchises. Partner with business stakeholders, brand teams, and marketing leaders to translate strategic goals into compelling, high-impact creative executions. Shape the creative direction for Prime Video and related brands, ensuring a cohesive visual identity across regions and channels. Oversee end-to-end creative development—from concept and storytelling to execution—across digital, broadcast, social, print, and out-of-home platforms. Elevate the creative bar through mentoring, creative reviews, and clear feedback loops, fostering a culture of excellence, innovation, and collaboration within the in-house studio model. Collaborate with Creative Ops leadership to integrate AI tools, creative technologies, and scalable systems that enhance quality, efficiency, and creative possibilities. Partner closely with Design Production and Program Management to ensure seamless campaign delivery and adherence to visual and brand standards. Champion experimentation and innovation, leading pilots in AI-assisted design, concepting, and creative automation to increase creative speed, consistency, and impact.About The TeamGSS’ Creative Operations team serves as Amazon Prime Video's in-house creative studio, delivering end-to-end creative development for Prime Video, Sports, Amazon MGM Studios, and other content verticals worldwide. As part of Global Shared Services (GSS), the team partners closely with regional and central marketing organizations to develop high-impact campaigns, toolkits, and visual systems that scale globally. Creative Ops blends strategic thinking, creative craft, and operational rigor to raise the bar on quality, consistency, and efficiency—while selectively integrating new tools and technologies to enable faster, smarter, and more innovative ways of working.Basic Qualifications 7+ years of experience leading creative strategy, design, and execution within an agency or in-house creative studio. Proven track record delivering world-class creative across digital, social, broadcast, and print platforms. Strong leadership skills with experience mentoring and managing creative teams across multiple disciplines. Deep understanding of brand systems, campaign development, and scalable creative operations. Experience collaborating with cross-functional partners in marketing, production, and program management. Demonstrated ability to apply AI tools and emerging technologies to enhance concepting, storytelling, and production workflows. Bachelor’s degree in Design, Visual Communication, Advertising, or proven experience.Preferred Qualifications Portfolio demonstrating integrated campaign work across digital, OOH, broadcast, and social. Deep understanding of creative systems, toolkits, and scalable workflows for multi-region campaigns. Demonstrated experience leveraging AI tools, automation, and emerging technologies to enhance creative development, concepting, and efficiency. Proven ability to lead creative innovation initiatives, driving experimentation and continuous improvement in workflows, and design systems. Experience working on brands with global reach, understanding regional nuances and cultural adaptability. Comfort leading creative presentations and articulating vision to senior stakeholders. Curiosity and bias for action, with a track record of implementing new tools or processes that raise quality and efficiency.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Company - Amazon Support Services Costa Rica SRLJob ID: A3123718