Creative Director

MissionDirect the creative department to deliver excellent client work, while building a high-performing team with the capacity to serve all our retainer clients and projects. Ensure projects meet TCI’s standards of excellence, deadlines, and profitability goals. Monthly Salary RangeRM 8,000 - RM20,000 (highly depending on work experience, skill sets, and job fit)Requirements and Outcomes1. Minimum 3 years of proven leadership experience in a Creative or Marketing teamDirect oversight of multidisciplinary functions: Videography, Graphic Design, Web Design/Development, SEO, and Paid Ads 2. Foster Team Growth and EmpowermentDesign and implement career growth plans, regular 1:1s, and performance reviews that develop leadership, ownership, and skill advancement within the creative team.3. Refine Creative Team processes by the end of the yearWork closely with the creative team to document, refine, and implement all creative processes in TCI in order to level up our creative processes. 4. Deliver Creative Excellence (Quality at 9/10)Maintain consistent quality standards and push work to meet client goals. Establish a creative review rhythm and inspirational feedback loops to push the team beyond client expectations.5. Maintain “Team Perceived Value” rating (via internal surveys) at 9.0Achieve a 9.0+ "Team Perceived Value" rating by fostering trust, providing feedback, and driving team satisfaction. 6. Achieve 100% adherence to TCI’s 24-hour communication policy with clientsRespond to all client communications quickly to maintain high perceived value.CompetenciesTime Management: Expert at planning and meeting deadlines efficiently. Creative Leadership: Skilled at leading teams to deliver top-notch creative work.Strong Communication: Clear and professional in writing and speaking. Organized and Detail-Oriented: Exceptional focus on accuracy and task prioritization.Adobe Suite Proficiency: Confident with Illustrator, Photoshop, Premiere Pro, etc.Website Updates: Capable of completing basic updates with ease. Design Expertise: Sharp eye for improving & elevating all types of creative workClient Relations: Skilled in managing client communications to keep them happyTeam Player: Driven, eager to learn, and thrives in a collaborative environment.Team Mentorship and Empowerment: Passionate about developing others. Capable of turning feedback into growth, creating leadership opportunities, and promoting autonomy within the team.We're looking for someone who fits our values:1. Unimpeachable CharacterWe don’t gossipClarity is kindnessWe act in TCI's best interestWe uplift, we don't teardownWe do what we say we will doWe trust & depend on each otherWe do what is right, not what is easyHow we do anything is how we do everything2. Level 10 HumilityWe do not worryThink in decadesWe make mistakesWe raise our handsWe see it, own it, do itWe practice radical candorWe take extreme ownershipWe don’t assume; always askWe lead with context not controlWe fix the process, not the personWe come to serve, not to be servedWe consider others more important3. Competitive GreatnessWe try harderWe eat the frogWe are resilientWe are only at 40%We fight mediocrityWe are always improvingWe obsess over our clientsWe make people say “Wow!”We are ridiculously responsiveWe default to purposeful actionWe eliminate, automate, delegateWe care most about the final inchWe constantly exceed expectationsWe pursue perfection to catch excellence