Senior / Customer Service Representative

Responsibilities and Job Duties: Welcoming Customers and Responding to Their Inquiries Regarding the Banking Services Provided by the Branch, to Determine the Best Options for Them and Meet Customer Needs to Increase Customer Satisfaction. Reviewing All Data and Documents Related to Customers According to the Type of Service Requested (Account Opening – Card Issuance – Checkbook Issuance, etc. ) to Ensure That the Customer Completes All Required Forms and Data in Compliance with Relevant Policies and Procedures. Preparing and Issuing All Requested Letters and Services for the Customer, Such as "Support Letter – Account Statement, etc.

" in Compliance with Relevant Policies and Procedures, Ensuring the Customer Receives Their Service Correctly. Communicating with Customers to Follow Up and Complete Their Data in Case They Exceed the Allowed Limits Through the Anti-Money Laundering Department to Safeguard the Bank’s Rights and Prevent Exposure to Any Related Risks. Regular Follow-up with Customers to Complete and Update Their Data and Documents to Ensure All Information Is Updated According to Relevant Policies, Procedures, and Laws (such as KYC).

Issuing and Completing Certified Bank Check Transactions Issued from Customer Accounts After Ensuring the Availability of the Check Amount to Avoid Loss of the Bank's Rights in Compliance with Relevant Policies and Procedures. Processing Customer Requests Related to ATM Cards to Ensure the Customer Receives the Desired Banking Card According to Policies and Procedures. Approving and Processing Deposits for Bank Checks Issued by the Bank and Depositing Them into the Customer's Account in Compliance with Relevant Policies and Procedures. Qualification: Bachelor's degree in Commerce, Economics, Finance and Banking, Business Administration, or any related field.

1- 3 years of experience in the same field.