Credit & Collections Analyst

The Analyst will help ensure timely and accurate collections and reporting in accordance with company policies and procedures. Responsibilities will focus on the monitoring of customer payment performance and engagement with both internal and franchisee contacts to proactively identify & resolve issues. Help ensure compliance with U.S. GAAP, internal controls, company policies, and company procedures for accurate and timely reporting.This position sits within our Atlanta based Global Support Center with an expectation to be onsite 80% of the time.ResponsibilitiesMaintain franchisee accounts in Sales Reporting Portal (“SRP”)Generate invoices, account statements and overdue account notices and handle cash application for daily receipts Preparation of monthly reconciliation reportsProduce monthly reporting to management to assist in the wire process and other ad-hoc reporting Reconcile unapplied cash to GLHandle billing/invoicing process, including any miscellaneous billing (notes, sales corrections, etc.) Point of contact to franchisees to resolve any reporting/billing/cash issues. Prepare aged receivables reports and perform analysis Escalate potential franchisee issues in a timely manner Prepare periodic reporting for payment discrepancies to facilitate resolution and accounting treatment Provide reporting to business management of key performance indicators, trends & underlying causes including aging of accounts and bad debt reserve recommendation/analysis Participate in planning/testing/training for system integrations, updates, and maintenance Work with Franchise Services, Legal, and FP&A teams to facilitate set-up and execution of any additional billing or credit programs involving franchisees. Assist with ad hoc projects and analysis as required Develop and maintain relationships with key stakeholders, such as Treasury, IT, Financial Systems, AP, AR, etc., and provide support as required Education And Experience Qualification4 - Year degree in Accounting preferred0 – 3 years of total experience, minimum Prior experience working in a global accounting support centerRestaurant franchising or hospitality experience preferred but not requiredRequired Knowledge, Skills Or AbilitiesExcellent verbal and written communication, active listening, and interpersonal skills Demonstrates a customer focused approach Organized and detail orientedAbility to coordinate / influence action from others to achieve business objectivesExperience with Oracle Cloud and/or system implementations or upgrades is a plus Ability to work independently to meet assigned deadlines and make sound decisions Self-sufficient, dependable, and strong ability to multi-task and adapt to shifting priorities Highly proficient in Outlook, Excel and Word. Ability to interpret and analyze data and make recommendations based on findingsAbility to work in a dynamic, fast-paced, fast-growing company where adaptability is imperativeExperience with Oracle or other major ERP system preferredDIRECT REPORTSThis position does not have any direct reportsInspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.