Credit Collections Specialist - Fixed Term

Your roleTo provide the quality analysis and rigorous reporting necessary to adequately inform and support the Risk Management team.What You'll Be DoingWhat We NeedCorpay is currently seeking an experienced Credit Collections Specialist to join our team. Sitting within the Credit Control and Collections division of our Ellerslie office, you will play a pivotal role in liaising with our valued customers across Australasia, delivering excellent customer service, and finding the best solutions for them. This is an amazing opportunity to develop and advance your skills for a successful career in financial services! This is a 4-month fixed term contract until the end of December 2025.How We WorkAs a Credit Collections Specialist, you will be expected to work in a hybrid office environment. Corpay will set you up for success by providing:Assigned workspace in Ellerslie officeCompany-issued equipmentFormal, hands-on trainingRole ResponsibilitiesReporting to the Credit Team Leader, you’ll be at the frontline making outbound calls to locate customers and investigate overdue accounts. With a flexible approach, you’ll negotiate repayment plans and solutions to suit our customers’ circumstances.As a Credit Collections Specialist, Your Responsibilities Will IncludeProactively reach out to customers with overdue accountsNegotiate, implement and monitor tailored payment solutionsMaintain accurate and up-to-date records of all customer interactions and payment plansProvide regular reports on the status of outstanding accounts and collection effortsMaintain a professional and empathetic approach when dealing with customersContribute to the continuous improvement of the collections functionQualifications & SkillsThis opportunity will suit someone with a strong background in credit control or collections. You have exceptional customer service skills and genuinely care about helping others. You have excellent verbal and written communication skills, the ability to always operate in a friendly and professional manner and can work independently if required. The ideal candidate will be a team player who is eager to learn with a great can-do attitude!To be considered for this role, you must also have the following skills and experience:3+ years Credit Control or Collections in a commercial environmentExperience in a collection or contact centre environment, particularly supporting customers in financial difficultyExcellent communication and interpersonal skills, with the ability to build rapport and navigate challenging conversationsA solutions-focused approach and the ability to make informed decisions to resolve a customer’s financial situationIntermediate Excel working knowledgeFamiliarity with both New Zealand and Australian customers and respective creditOur Company & PurposeCorpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 200 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;Empowering our people to share their experiences and ideas through open forums and individual conversations; andValuing each person’s unique perspectives and individual contributions.Embracing diversity enables our people to “make the difference” as Corpay and its more than 8,000 employees continue to shape the future of global payments.Equal Opportunity/Affirmative Action EmployerCorpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.