Credit Control

We're looking for a proactive and detail-oriented Credit Controller to join our finance team at Berwick Care.In this role, you'll be responsible for managing and maintaining debtor accounts, ensuring the timely collection of payments, and supporting the company's financial health through effective credit management. You'll take ownership of the end-to-end credit control process from monitoring outstanding invoices and chasing overdue payments to managing credit limits and ensuring compliance with company policies. The ideal candidate will be confident in communication, highly organised, and motivated to maintain strong relationships with customers while protecting the business from financial risk.RequirementsKey Responsibilities:Daily: Review unallocated payments and chase remittances. Contact customers to secure payments in line with the debt collection policy. Respond promptly to customer queries by phone and email. Notify customers and internal teams when accounts are placed on hold. Mid-Month: Send early reminder letters and mid-month statements. Review credit limits and make adjustments following credit checks. Monitor accounts and place on stop where necessary. Review the Debtors Report and prepare updates for the mid-month finance meeting. Monthly: Send month-end statements to all customers. Additional Responsibilities: Provide support to the Purchase Ledger team during peak times or holidays. Assist with bank reconciliations, emails, and purchase invoice processing when requiredSkills & Competencies: Excellent communication and negotiation skills. Highly organised, proactive, and systematic approach to work. Proficient in accounting software and CRM systems. Strong numerical accuracy and analytical ability. Professional and confident manner when liaising with customers and colleagues. Qualifications & Experience: Proven experience in Credit Control, Accounts Receivable, or a related finance role. Understanding of debt collection procedures and financial reporting. Familiarity with credit policies, credit checks, and risk assessment strategies. Key Success Measures: Reduction in bad debt occurrences. Unallocated payments volume maintained below 1.2%. Debtor days maintained at 38 days or below. Strong internal coordination with finance and sales teamsBenefitsBenefits Competitive salary (DOE) Company-wide bonus scheme Free lunch provided daily Free on-site parking and gym access Career development opportunities and access to external training Employee assistance programme for mental health and financial wellbeing Friendly, supportive working environment with team lunches, bake-offs, and social eventsSalary: £12,000 per annumContract Type: PermanentHours: One day per week (1-hour break)