Credit Controller

Main PurposeThe Credit Associate plays a key role in managing the company’s credit and collections processes. By building strong client relationships, you will ensure timely collections, minimize overdue balances, and support healthy cash flow. This role requires strong analytical skills, attention to detail, and a proactive approach to managing an accounts receivable portfolio and implementing effective credit control procedures.Key AccountabilitiesConduct collection activities including calls, emails, correspondence, and client visits within a fast-paced, target-driven environment.Monitor and manage the accounts receivable portfolio, ensuring prompt collection and adherence to contracted payment terms.Identify and resolve collection issues, working closely with agencies to address discrepancies and short payments.Develop and maintain positive client relationships to ensure smooth communication and timely resolution of payment concerns.Escalate cases to agency or senior management when necessary to accelerate collections.Communicate and follow up effectively with agency teams regarding customer accounts.Foster cooperative working relationships with internal teams and external clients.Provide clear and concise updates on overdue balances.Prepare and distribute regular accounts receivable reports, including aged debt analysis.Implement and refine collection strategies to reduce outstanding debts and improve cash flow.Maintain accurate and up-to-date client files and credit control documentation.Support the preparation of financial reports and receivables-related forecasts.Ensure compliance with company policies, procedures, and applicable regulations.Build and maintain strong, collaborative working relationships across the business.Uphold communication and behavioral standards that promote exceptional customer service within Re:Sources and external customer organizations.Key RelationshipsInternal and external stakeholders including Managers, Functional Heads, Internal Departments, and Clients.Key CompetenciesEducation & Experience3 years of high-volume media collections experience.Bachelor’s degree in Business Management, Accounting, or related field.Experience in a multinational environment preferred.Required Skills & AbilitiesKnowledge of media billing and collections processes.Strong understanding of credit and collections principles, including receivables management, credit risk assessment, and effective collection strategies.Ability to collaborate with cross-functional teams to support credit and collections objectives.Strong Accounts Receivable management capabilities.High attention to detail and goal-oriented mindset.Experience resolving payment delays and related challenges.Commitment to delivering excellent customer service.Strong written and verbal communication skills.Ability to prioritize and manage multiple tasks.SAP experience preferred.Experience with government liaison processes is a plus.