Credit Processing Specialist

Job DescriptionTeam Management and Oversight:Lead, mentor, and manage a team of contract staff responsible for processing daily document verification volumes.Allocate tasks effectively to ensure timely completion of daily operations.Conduct regular QA checks on submitted work to ensure adherence to quality and accuracy standards.Provide feedback and training to team members to enhance performance and maintain operational excellence.Document Review And VerificationDevelop and implement SOPs for verifying documents submitted for Monee credit products.Review and validate key customer information, including identity documents, income verification, and supporting materials.Identify discrepancies, missing details, or potential fraudulent documents, and escalate issues as required.Compliance And Risk ManagementEnsure all documentation and processes align with underwriting guidelines and local regulatory standards.Mitigate risks associated with daily operations to safeguard the company’s reputation and compliance standing.Serve as the approving authority for high-risk or complex credit applications.Operational ExcellenceMonitor and ensure accuracy in data entry performed by the team, maintaining data integrity and reliability.Design and refine workflows to address changing business needs and optimize operational efficiency.Collaborate with internal teams to resolve documentation issues or obtain additional information from customers.Support the development and implementation of systems and tools to enhance team productivity.Business Decision SupportActively participate in business decision-making processes to address operational challenges and support company objectives.Provide insights to improve the credit underwriting framework, ensuring alignment with organizational goals.Drive process improvements to enhance customer satisfaction and operational efficiency.RequirementsBachelor’s degree in finance, business administration, or a related field.Proven experience in credit underwriting operations, document verification, or a similar role, with team management experience preferred.Proven ability to consistently deliver high-quality work within stringent deadlines as required.Strong knowledge of credit and risk assessment processes.Excellent attention to detail with the ability to identify discrepancies and detect potential fraud.Ability to develop and optimize workflows and SOPs.Strong leadership and team management skills with a focus on driving performance and maintaining quality standards.Exceptional communication and stakeholder management skills.Proficient in using digital tools and systems for document processing and record-keeping.