CRM Assistant (1-Year Contract)

PositionPosition OverviewThe CRM Assistant will support the execution of CRM activities, including the implementation of CRM campaigns and the operation of membership programs. This role ensures smooth CRM operations, including campaign coordination, administrative tasks, inventory monitoring, and order processing. The ideal candidate is organized, detail-oriented, and comfortable communicating with both internal teams and external vendors.Job responsibilitiesPrincipal Duties and Responsibilities (Essential Functions**):CRM Campaign & Membership Program SupportAssist in executing CRM campaigns (MMS, DM, EDM, etc.)Coordinate translation of marketing content with internal teams and external vendorsSupport production of campaign assets (artwork, printing, digital) with regional teams and suppliersFollow up digital content in collaboration with the product teamOrder & Inventory ManagementSupport campaign item allocation and monitor stocksAssist in processing orders including item creation, BOM, and internal system entry (e.g., Agora)Campaign Execution Follow-upCoordinate with vendors for DM/MMS dispatch and deliveryRespond to inquiries and issues from counters related to campaign operationsConsolidate and report CRM campaign and program performance resultsExpense & Administrative SupportUpdate and report monthly expenses for CRM activitiesProcess PO, ER, and ED in internal systemsGeneral SupportAssist with ad-hoc requests or contingency activations as neededProfileQualifications & Skills1–3 years of CRM-related experience preferredPrior experience in Retail, FMCG, or related industries is a plusWillingness to learn and adapt in a fast-paced environmentStrong organizational and time management skillsHigh attention to detail and accuracyGood communication skills for effective cross-functional collaborationProficiency in MSOffice (especially Excel and PowerPoint)Fluent local language; Business level English proficiency preferredAdditional informationAt Parfums Christian Dior,The excellence of our House is based on the alliance between our heritage and our forward-looking values.We are convinced that diversity, within an inclusive and fulfilling work environment, enriches our teams.We encourage diversity in all its forms in our recruitment and respect the individuality of each candidate.