CRM Casino Manager (iGaming)

Quantum Gaming is a dynamic Online Casino Platform provider forming part of SiGMA's business ecosystem. We provide casino and sportsbook operators with ultramodern, comprehensive, and 100% hassle-free white-label and turnkey solutions. Based on cutting-edge technology, striking design, and powerful back-office tools, the Quantum Gaming technology stack boasts an unparalleled, AWS-first, multi-tenant platform solution.Your MissionWe are looking for an experienced and data-driven CRM Casino Manager to lead retention strategies and player communications across multiple markets.The ideal candidate will be responsible for building automated CRM journeys, managing bonus mechanics, optimizing player segmentation, and improving lifetime value (LTV) through advanced retention strategies using Smartico CRM, Customer.io, and other communication tools.Key ResponsibilitiesCRM Campaign ManagementBuild, launch, and optimize CRM campaigns in Smartico CRM and Customer.io (triggers, automation flows, customer journeys).Set up multi-channel communications: email, SMS, push notifications, in-app messages, pop-ups.Manage lifecycle campaigns: onboarding, activation, retention, reactivation, VIP nurturing.Implement A/B testing strategies to improve open rates, CTR, and conversion rates.Bonus & Retention MechanicsConfigure and manage iGaming bonus mechanics (free spins, deposit bonuses, cashback, reloads, tournaments).Set up wagering requirements, bonus parameters, eligibility rules, and targeting conditions.Align bonus strategy with product and acquisition teams to maximize player value.Segmentation & Database ManagementDevelop advanced player segmentation based on behavior, value tiers, activity, and geography.Maintain CRM database hygiene and ensure data accuracy.Monitor player lifecycle metrics and optimize retention funnels.Performance Analysis & OptimizationAnalyze CRM campaign performance (LTV, ARPU, retention rate, churn rate).Identify growth opportunities and implement data-driven improvements.Prepare regular CRM performance reports for management.Email Deliverability & Technical SetupMonitor and resolve email deliverability issues.Maintain domain reputation (SPF, DKIM, DMARC alignment).Optimize sender reputation and inbox placement.Edit and adjust email templates using HTML/CSS when required.Cross-Functional CollaborationWork closely with Product, BI, Affiliate, and Design teams.Coordinate campaign calendars with acquisition and promotional activities.Provide insights for improving player engagement and loyalty programs.Requirements2+ years of experience as a CRM Manager in iGaming.Hands-on experience with Smartico CRM (mandatory).Strong experience with Customer.io or similar automation tools.Deep understanding of iGaming bonus structures and player lifecycle.Experience with email deliverability and domain reputation management.Strong analytical mindset and ability to interpret performance data.HTML/CSS knowledge for email editing.Why Join Quantum Gaming?Flexible Location: Work from Serbia (Belgrade,Nis) or Cyprus (Limassol).Career Growth: Fast-track opportunities to grow into senior brand and operational leadership roles.Training & Development: Access to company-sponsored courses, training programs, and skill development.Great Work Environment: Modern office spaces, a supportive team, and a collaborative, friendly culture.Exciting Industry: Be part of a dynamic iGaming ecosystem with innovative technology and market-leading casino brands.