CRM Lead

Immediate need for a talented CRM Lead. This is a 06+months contract opportunity with long-term potential and is located in Harrisburg, PA(Remote). Please review the job description below and contact me ASAP if you are interested.Job ID: 25-92277Pay Range: $89 - $90/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision)Key Responsibilities:Understand and enhance PTC’s Microsoft CE applications and technologies.Coordinate changes and designs to meet organizational needs.Develop a roadmap for project delivery.Manage and mentor a team of developers.Ensure successful delivery of CRM and web applications.Advise on Microsoft CE trends and functionalities.Document all work, including designs and test plans.Build relationships with technology staff and stakeholders.Participate in project team activities and adhere to PTC standards.Key Requirements and Technology Experience: Key skills; Microsoft CE application development, D365 CE, Power Platform, AI/ML, SAP ERP integration, certified solution architect, data migration, ITIL/ITSM, contact center deployment, Office 365.Microsoft CE application developmentD365 CE and Power Platform expertiseAI and Machine Learning knowledgeIntegration with SAP ERP and payment processing systemsMicrosoft certified solution architectData migration to Microsoft CRMSecondary Skills:Enterprise Business SolutionsITIL / ITSM practicesDynamics Contact Center deploymentNatural Language IVR and ChatBOT developmentMicrosoft Office 365 proficiencyMicrosoft ADO Testing ModulePower Skills:Leadership and mentoringStakeholder managementStrong communicationProblem-solving abilitiesTeam collaborationProject managementAdaptability10 years of Microsoft CE application implementation experience10 years developing CRM applications using .Net, JavaScript, Python, React5 years as a Microsoft certified FastTrack solution architect2 years using Azure AI services and Machine Learning for D365 CEExperience delivering projects with AI technologies for customer serviceProven data migration experience to Microsoft CRMExperience with high-volume contact center applications and integrationsOur client is a leading Road Transportation Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.