CRM Support Specialist

How would you like to work in IT, toying with cutting edge technologies and enjoying your life? At Orange Services, it’s possible!As one of the largest IT Hub within Orange Group, we are working internationally for both Orange corporate functions and country operations. Through a unique combination of know-how and expertise, our teams provide a broad range of IT & Business Solutions.Come closer to #LifeAtOrange!What we’re looking forWe’re looking for a proactive and detail-oriented CRM Support Specialist to join our Internal Customer Support Team. The ideal candidate has a technical mindset, a strong desire to learn, and a positive, solution-driven attitude. You are comfortable working in a fast-paced environment, collaborating with cross-functional teams, and ensuring seamless CRM and IT service operations.What you’ll be doingProvide technical support for CRM and Sales applications used across the organizationManage system users — create, modify, or delete user accounts and access rightsInvestigate and resolve incidents, communicate updates and solutions to internal clientsDocument incidents and maintain accurate records in line with company proceduresMonitor service quality parameters (SLA) and contribute to continuous improvement initiativesIdentify and implement optimization projects to reduce incident volume or resolution timeCreate and deliver operational and performance reports as requiredSupport new team members through onboarding and knowledge-sharingParticipate in on-call or weekend shifts when neededWhat you need to know/haveBachelor’s degree in a technical field (Computer Science, IT, Engineering, or similar)Basic knowledge of databases (SQL, PL/SQL) and operating systems (Linux, Windows)Familiarity with network protocols (e.g., TCP/IP) and general understanding of telecom systemsPositive attitude, strong problem-solving abilities, and attention to detailEffective communication and adaptability in a collaborative team environmentSelf-driven with a commitment to continuous learning and professional growthEnglish – intermediate level or higherWhat We OfferPerformance Bonuses – based on your results & the company’s;Electronic Meal Tickets;Medical & Life insurance for you - facilities for your family, too;#WFH & Flexible hours;Professional GSM subscription;Personal GSM subscription, also [because we believe in communication!];Special grants on Smartphones & devices; discounts for Orange products & services;Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;Wellbeing Programs – we support your Zen;Orange Services is about bringing together people and technology.Come & work for a #TopEmployer company. You could be part of an organization where great colleagues and team spirit support your professional development.Apply and let’s have a remote-talk.At Orange, you can!