Croatian Speaking Customer Service For Booking.com - Remote In Greece

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Croatian Speaking Customer Service Representatives for Booking.com, working remotely from Greece. This role is perfect for individuals who enjoy helping customers plan their travel experiences and are dedicated to providing world-class customer service. As a representative, you will assist clients in Croatian, addressing their inquiries and ensuring they have an exceptional experience using Booking.com.Key ResponsibilitiesHandle customer inquiries related to travel bookings, accommodations, and services via phone, email, and chat in CroatianProvide detailed information regarding reservation processes, cancellation policies, and promotional offersAssist customers with modifications to their bookings, ensuring a smooth and seamless experienceEffectively resolve issues and complaints, maintaining a focus on customer satisfactionDocument customer interactions and feedback accurately in the CRM systemCollaborate with internal teams to address customer needs and improve service deliveryStay updated on trends in the travel industry and Booking.com offerings to better assist customersRequirementsFluency in Croatian (both written and spoken) is essential; knowledge of English is advantageousPrevious experience in customer service, preferably in the travel or hospitality sectorExcellent communication skills, with a positive and friendly demeanorStrong problem-solving abilities and a customer-centric mindsetAbility to manage multiple inquiries and prioritize tasks effectively in a remote environmentFamiliarity with CRM software and online booking platforms is beneficialWillingness to work flexible hours, including evenings and weekends as neededBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..