Crowne Plaza - Food & Beverage Team Member

Job DescriptionLocation: Crowne Plaza Hotel, 117 Milltown RoadAbout UsAndras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.What is the job?Our F&B outlets makes memories for our guest. The sights, sounds, scents and, importantly, service. As a F&B Team Member you’ll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes.What We OfferDiscounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friendsHealth Care Cash PlanDiamond membership of Kingsbridge Hospital GroupEnhanced Pension SchemeEnhanced Maternity PayEnhanced Paternity PayCycle to workRecruit a friend schemeEmployee Appreciation and Social EventsEmployee of the Month Award£20 for completion of FLOW trainingIncreased Annual leave with serviceDiscount at Bodyscape – Employee rate and family and friend rateCyrospa discount rate at BodyscapeDiscount at PuregymCommunication and advice on Health and WellbeingAndras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels GroupWork for globally renowned Hotel BrandsReward Club Incentive SchemeHotel Incentive schemeAbout The RoleYour day to dayMake each meal a feast for the eyes and treat for the taste buds. With your own signature flare, you’ll turn our high standards into memorable meals for every guestOwn your Workstation – keep on top of supplies and equipment, and minimise wasteTell your supervisor or duty manager about any unsafe equipment, low supplies or safety incidentsHelp create a safe space by following our safety procedures and wearing necessary protective equipmentBe cleaner than clean – meet or exceed local cleanliness and hygiene lawsHelp with washing up and other kitchen duties when neededGive guests a better experience by helping with any queries or adviceWear your uniform with prideTake on other ad-hoc duties when the whole team needs to pull together.How do I deliver this?We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Crowne Plaza hotels.Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guestsTrue Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stayTrue Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needsTrue Responsiveness: is about providing guests with what they need, and doing so in a timely and caring mannerThere’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.Skills NeededAbout The CompanyAndras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.Company CultureAndras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.Required CriteriaGood communication and listening skillsAbility to work in a fast-paced environment requiring flexible working and a genuine willingness to help guests and colleagues within the hotel.Desired CriteriaExperience within the hospitality industryExperience in working in events or Conference & BanquetingExperience within a Food & Beverage/Waiting staff roleExperience within a customer service role.Closing DateThursday 20th November, 2025Contract TypefulltimeSalaryFrom £10.00 Hourly to £12.90 Hourly