Cruise Specialist - WFH

About The RoleAs a Cruise Specialist, you will focus on designing and booking cruise vacations that match clients preferences, budgets, and travel styles. Youll combine product knowledge of cruise lines, itineraries, and onboard experiences with attentive customer service to recommend the right ships, staterooms, and shore excursions. This role suits someone who enjoys relationship-building, detail-oriented planning, and delivering seamless sea-based travel experiences.Key ResponsibilitiesAdvise clients on cruise options, itineraries, cabin categories, onboard amenities, and shore excursions. Research and compare cruise lines, ships, routes, and pricing to present tailored options. Manage cruise bookings end-to-endreservations, deposits, payments, and documentation. Coordinate with cruise line representatives, travel partners, and ground suppliers to confirm arrangements and secure value-added amenities where available. Prepare and deliver clear itineraries, boarding instructions, and pre-departure information to clients. Monitor bookings for schedule changes, sailings status updates, or itinerary revisions and communicate changes promptly. Resolve client issues or service disruptions and escalate complex matters to management or suppliers as needed. Maintain accurate client records, booking files, and supplier contacts in internal systems. Participate in supplier relationship activities and maintain awareness of promotions, loyalty programs, and seasonal offers. Requirements13 years experience in cruise sales, travel retail, hospitality, or related customer service roles preferred. Strong knowledge of cruise products, onboard offerings, and common itinerary structures is an advantage. Excellent verbal and written communication and interpersonal skills. Detail-oriented with strong organizational and time-management abilities. Customer-focused attitude with good problem-solving skills, especially under time pressure. Basic computer skills required (Microsoft Office Excel and Word email, internet research). Familiarity with GDS, cruise reservation systems, CRMs, or online booking platforms is a plus. Ability to work flexible hours occasionally to support client needs or supplier time zones. Professionalism and discretion when handling client information and payment details. BenefitsCompetitive compensation with opportunities for performance-based incentives. Employee cruise discounts and access to partner offers and perks. Flexible work arrangements or hybrid options depending on company policy. Opportunities for professional development and career progression within the travel sector. Supportive team environment with access to supplier networks and industry tools. Standard benefits where offered (paid time off, health coverage, etc.), subject to company policy.