Language Quality Specialist

Crypto. com is a leading fintech company looking for a Language Quality Specialist to join our Localization team. In this role, you will play a critical part in enhancing our global user experience by ensuring high linguistic quality across 20+ languages. You will be responsible for implementing scalable quality assurance processes, partnering closely with cross-functional teams, and driving continuous improvement across our product and marketing content. We’re looking for someone passionate about language, meticulous in quality, and experienced in managing localization quality at scale in fast-paced environments.

ResponsibilitiesPlan, monitor, and manage language quality across all supported languages, identifying and mitigating risks earlyCollaborate closely with Product Localization Managers, Product Managers, Marketing, Growth, and Customer Support teams to align quality standards with business and user needsConduct and manage regular quality assurance checks (LQA), spot checks, and audits across different content types and platformsDefine, implement, and maintain a quality framework (e. g.

, TER/BLEU etc) to measure translation quality and conduct monthly KPI reviewsManage and maintain localization assets such as glossaries, style guides, and quality guidelines to ensure consistency and scalabilityDrive continuous quality improvement initiatives and post-mortems based on user feedback and stakeholder inputHelp onboard, train, and support internal and external linguists and reviewersCoordinate feedback loops between translators, reviewers, and internal teams to address quality issues effectivelyRequirements3+ years of experience in localization or translation quality assurance, preferably at a global tech or fintech companyProven experience with LQA frameworks and quality evaluation toolsStrong understanding of how quality drives user experience, brand consistency, and business impactExperience working with or managing linguists, reviewers, or localization vendorsFamiliarity with localization technologies including CAT tools (e.

g. , Lokalise, Crowdin, etc. ) and QA tools (e. g. , Xbench, QA Distiller)Fluent in English and at least one or two additional languagesStrong attention to detail, excellent time management, and ability to manage competing priorities in a fast-paced environmentKnowledge of fintech, blockchain, cryptocurrencies, or DeFi is highly desirableExperience with terminology management, linguistic assets creation, and quality documentation is a plusComfortable working independently and collaboratively in a distributed, multicultural teamNice to HaveFamiliarity with A/B testing or UX writing localizationExperience in handling user feedback loops related to translation qualityBackground in linguistics or translation studiesCertification in localization or translation quality (e.

g. , ATA, ISO 17100)