CSR, Call Center

SUMMARY: We thrive on connecting people to the things that matter most by delivering an unmatched customer experience, investing in our associates, and creating value for our shareholders. This is a fast paced organization rooted in celebration, excellence, respect, trust, communication, and family. Working here requires an open mind, collaboration, and willingness to learn.Essential Duties And ResponsibilitiesGreet customer and ascertain what each customer wants or needs.Recommend, select, and help locate or obtain product based on customer’s needs and desiresAnswer questions regarding our products/servicesMaintain knowledge of current sales and promotions, policies regarding payment and security practices.Reconcile daily work and provide end of day reports to leadership team.Actively execute the daily operational and day to day goals and priorities assigned by leadership team.Adhere to department & company dress code, policies, procedures and protocols.May be required to work at retail store locations as a part of cross training.Set and achieve goals during each review period. Exhibit responsibility in attendance and promptness.Handle difficult customer concerns.Maintain proper documentation regarding customer follow ups and scheduled adherence.Assist with special projects as needed. Provide other departmental assistance as needed. Attend departmental meetings and participate in training.CompetencyTo perform the job successfully, and individual should demonstrate the following competenciesDesign – Demonstrates attention to detail and strives for excellence.Problem Solving – Identifies and resolves problems in a timely manner Interpersonal Skills – We bring energy and passion to our work and always aim to be respectful and communicate openly with team members and other departments Written Communication – Able to read, write, and interpret written information while being reliable and transparentSafety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properlyQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Necessary Knowledge/Skills/AbilitiesStrong ability to sell services over the phone, achieving established sales quotas and department objectives.Excellent oral and written communication skills, including professional telephone etiquette.Knowledge of company products, promotions, and sales principles to provide outstanding customer service.Previous cash handling experience with the ability to reconcile daily transactions accurately.Proficiency in computer systems and data entry, with the ability to manage multiple tasks efficiently.Strong time management and problem-solving skills to work effectively in a fast-paced environment.Adaptability to flexible schedules, including evenings, weekends, and holidays, with a strong sense of urgency.Team-oriented mindset with the ability to handle difficult customer situations professionally.Commitment to following company policies, procedures, and maintaining high service standards.Willingness to perform other duties as assigned.Necessary TraitsSpirited personalityAbility to work well with a diverse group of individuals Understand role within team but takes initiative Ability to work under pressure but maintain a calm and approachable demeanorMust be a self-motivated individual that is empowered to make decisions as required.EducationEDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED) One-year related experience and/or training; or equivalent combination of education and experience.Communication SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees of the organization.Ability to converse professionally and with empathy with an emphasis on owning and solving issues whilst building excellent rapport. Ability to speak a foreign language is preferred.Work ScheduleThis is a standard full-time role and during select times individual will be asked to work flexible schedule based on department and company needs. Able to work flexible hours, shifts, evenings, weekends and holidays. Must be able to work effectively in a team environment.Physical DemandsWhile performing the duties of a CSR, associate sits for long periods of time while using their hands frequently to handle, control, or feel objects, tools, or controls. There are repetitive movements. CSR should be able to speak clearly for listeners to understand and be able to understand the speech of other persons. Job requires sedentary work but may exert up to 10lbs of force occasionally.