Job Title: IT Support EngineerLocation: Helsinki, Finlandcontract duration: 12 Months ContractJob Description: Strong communication (verbal & written): Essential for client/stakeholder interactions and ticket handling. Customer service orientation: Needed to ensure user satisfaction in incident/request handling. Basic IT infrastructure knowledge: Understanding of OS, networks, and common IT services. Teamwork & pressure handling: Must manage tickets efficiently under SLAs. Secondary Skills AlignmentProblem-solving: Critical for quick issue resolution at L1. Time management: Prioritizing and handling multiple tickets at once. Adaptability: Shift flexibility for 24x7 or rotational support models. Ticketing systems familiarity: BMC Remedy, ServiceNow, or similar. Technical Skills AlignmentOS knowledge:
Windows (essential), Linux (basic familiarity is a plus). Networking: Basic concepts like IP, DNS, DHCP, VPN troubleshooting. Hardware troubleshooting: Printers, desktops, laptops, peripherals. Remote support tools: Remote Desktop, TeamViewer, AnyDesk, etc.
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