Customer Care Advisor (maternity leave cover)

The CompanySwatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.Job DescriptionAs a Customer Care Advisor, you will be the first point of contact for our B2C and B2B customers, providing efficient, patient and solution-oriented support. Your mission is to ensure a positive experience in every interaction while representing the values of our Tissot Brand. The position involves maternity leave coverage for a period of 15 months in the commercial department.ProfileKey ResponsibilitiesRespond to customer inquiries with professionalism and clarityResolve issues promptly and effectivelyLog and track customer cases using our CRM toolsCollaborate with other departments to improve customer satisfaction and internal processesCollect feedback and suggestions to help drive continuous improvementProfessional RequirementsBachelor’s degree in any field of BusinessMinimum 1 year of experience in customer service or a similar roleExcellent verbal and written communication skillsAbility to work well under pressure and in a team-oriented environmentProficiency with digital tools and CRM platformsLanguagesFluent English is a mustKnowledge of additional languages is a plus and will be positively valuedJob Location: Mantzagriotaki 3, Kallithea, 17672 Athens, Greece (Νομός Αττικής)Company Address: The Swatch Group (Greece) S.M.S.A. Sygrou & 3 Mantzagriotaki Street Kallithea GR-176 72 Athens Greece