Customer Care Assistant

We're looking for a Customer Care Assistant who's passionate about delivering exceptional service and creating positive experiences for every 4th & Reckless customer. You'll be the first point of contact for enquiries, ensuring our customers feel valued and heard — whether they're reaching out about an order, returns, or styling advice.You'll work closely with our eCommerce, Logistics, and Marketing teams to maintain our brand's high standards and ensure a seamless customer journey from start to finish.Your Mission: Deliver exceptional customer support across email, live chat, and social mediaManage order queries, exchanges, and returns in line with company policiesTrack and resolve delivery issues promptly and professionallyMaintain detailed and accurate customer records using internal systemsCollaborate with internal teams to communicate customer feedback and improve the overall experienceUphold 4th & Reckless' tone of voice and brand values in every interactionIdentify opportunities to go above and beyond — turning issues into positive brand momentsRequirementsPrevious experience in a customer service or eCommerce support role (fashion experience is a plus!)Educational background within Fashion, Business, Marketing or related background is beneficial but not essential Exceptional written and verbal communication skillsStrong problem-solving abilities with a calm and empathetic approachHighly organised with great attention to detail, accuracy and proactive natureDemonstrates a genuine passion and enthusiasm for the brandComfortable using CRM tools and eCommerce platforms (e.g., Shopify, Zendesk, Gorgias)Team player with a collaborative and positive, "can-do" attitudeWillingness to go above and beyond for customers and colleaguesBenefitsBirthday day off25-day holidayFlexible hoursVibrant team40% off staff discountTeam socialsFree ParkingCompetitionsHybrid working - 4 days in the Altrincham office