Customer Care Associate (Part-Time)

Job DescriptionPosted Monday, October 27, 2025 at 4:00 a.m.Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits:Competitive wagesAccess to on-demand pay – get your money as soon as you earned it through Dayforce Wallet Profit-sharingFlexible group medical and dentalFitness and Wellness reimbursementTraining and Development allowanceGroup RRSP matchingUp to 20% rental discounts, and more!We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you!___________________________________________________________ResponsibilitiesEnsure the health, comfort and safety of our CustomersApplicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site.Successful applicants must have a flexible schedule and be available to work evenings and weekendsEnsure daily communication with all site AssociatesCollect rent and follow up on defaultsEnsure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customersInspections of vacant and upcoming suitesLease and show suitesEnsure all rental enquires are answered within the guidelines providedAnnual suite inspectionsPrepare and deliver bank depositsAdministrative duties including processing paperwork for site and other AssociatesEnsure contractors arrive as per scheduled timelines and complete their work as preconditions of the contractEnsure proper and accurate inventory managementSnow removal as requiredCleaning as requiredTouch-up painting as requiredComplete all required administration for the position on a tabletComplete other tasks assigned by the LeaderExperience And Educational Requirements2 years Customer Service Experience preferredTechnical RequirementsComputer experience is required with web based programs preferredAbility to learn and adapt quickly to changing systems and new technologyFamiliarity with computer tablets is an assetNon-Technical RequirementsAble to work Friday-Sun on a permanent basisStrong commitment to providing excellent customer serviceDedicated to building better communities for all our Customers and surrounding communitiesAbility to take responsibility for all actions and decisions and to follow through until a resolution is obtainedExcellent listening and telephone etiquette skillsExceptional problem-solving and decision-making capabilitiesStrong planning and organizational skills coupled with ability to multi-task and prioritizeExcellent time-management skillsAbility to handle sensitive and confidential mattersAbility to remain calm and in control of a situation while still maintaining patience, empathy and understandingAbility to work independently (self managed) and with other Associates in a team environmentAbility to learn quickly, adapt to change and be flexible in natureDisplays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)Demonstrates a positive attitude, enthusiasm and assertivenessAbility to spend up to eight hours walking, standing, climbing stairs, liftingAbility to maneuver or lift up to 10kg with the proper equipmentBoardwalk provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hrontario@bwalk.com___________________________________________________________Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented.We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.