Customer Care Consultant with French

Location: Sofia, Bulgaria (on-site with hybrid option after 6 months)About The CompanyOur client is a global leader in the construction equipment industry, known for its technological excellence and innovative approach. With more than a century of history, the company has played a key role in building infrastructure and improving the quality of life across the world.Their new line of digital products and connected services aims to transform the customer experience and drive innovation in the heavy equipment sector.Main ResponsibilitiesServe as the first point of contact for customer inquiries via phone, email, or chat; Identify and resolve technical or product-related issues using internal databases, manuals, and other resources; Deliver excellent customer service through active listening, empathy, and professionalism; Log and follow up on all customer interactions in a structured way; Collaborate with internal teams to ensure efficient issue resolution and continuous process improvement. RequirementsFluency in French and English (spoken and written); Minimum of 1 year of experience in e-commerce, customer service, or technical support; Excellent communication and interpersonal skills with a strong customer-focused mindset; Strong analytical and problem-solving abilities; Solid computer literacy and ability to work with CRM or ticketing systems; Team-oriented attitude combined with independence and responsibility; Flexibility to work in rotational shifts, Monday to Friday (with compensation for public holidays); Interest or background in construction equipment or heavy machinery is a plus. What We OfferFull-time employment with fixed working hours (Monday to Friday 13:00 – 22:00); Competitive salary and monthly performance-based bonuses; Paid initial and continuous training; Career development and growth programs; Additional benefits such as health and life insurance, transport allowance, sports card, relocation support, and more; A dynamic, multicultural, and supportive work environment. Skills: french,customer service,english