Customer Care Coordinator

The Opportunity At Enliven, we help people maintain their independence and dignity by supporting them to live well in their own homes.As a Customer Care Consultant known internally as a Rostering Coordinator in our Enliven team, you will be scheduling our Support Workers to visit and provide a range of care services to our clients. This includes making adjustments as needed in line with the changing needs of our clients and changing circumstances of our Support Workers. On a daily basis, you will be talking with clients and liaising with Support Workers and work closely with your colleagues across the Enliven team to ensure efficient and effective provision of services.We’re looking for someone who’s quick on their feet, thrives under pressure, and loves being the calm, capable voice that keeps things on track. This role is perfect for someone who can handle a high volume of calls, multitask without breaking a sweat, and genuinely enjoys helping others.What The Role InvolvesNo two days are the same. You’ll be the link between clients, support workers, and the wider Enliven team. Your day might include:Handling a high volume of incoming calls and responding to client and support worker queriesCoordinating schedules to ensure all services are covered efficiently and on timeAllocating support workers thoughtfully balancing client needs, staff availability, and travel efficiencyManaging changes or disruptions quickly and professionallyKeeping accurate records for payroll and service trackingLiaising closely with Service Coordinators and Resourcing Leads to maintain seamless service deliveryBuilding strong relationships with clients, whānau, and staffAbout YouYou’re someone who thrives in a busy environment and takes pride in being organised, empathetic, and adaptable. You’ll bring:Excellent communication skills, especially over the phoneStrong customer service experience, ideally in high-volume or contact centre settingsGreat time management and attention to detailThe ability to problem-solve calmly and confidently under pressureExperience with scheduling, rostering, or administrative coordination (health sector experience is a plus)Good computer literacy and comfort with databases and Microsoft OfficeWe are Diverse and Inclusive:We are committed to providing a diverse and inclusive working environment. You will love coming to work and being included and valued for your contribution. Examples of our commitment include - we are an accredited Dementia Friendly Organisation, a Domestic Violence Free Workplace, we are members of Diversity Works and a member of the Pride Pledge. Highlights of Working with UsTo support your success you will have access to:Opportunities for ongoing professional and career developmentAccess to free professional and external counselling, support and advice through our Employee Assistance ProgrammesA range of discounted services and products through our BOOST programmeRewards each time you successfully refer a friend or family member to work for PSNFormal recognition of your service from 5 years service with PSNKiwi saver paid in addition to your salary Apply to purchase up to 10 additional days of annual leave per year To check out our Careers page, please copy and paste https://careers.psn.org.nz/ into your browser to learn more about us and working here, including other exciting opportunities with us.E hika ma, Tono a mai! (What are you waiting for )… join our team and be part of the solution!