Customer Care Coordinator RO

Job DescriptionWe are looking for a new colleague to join Eurowag as Customer Care Specialist in our office in Romania and support our local customers as well as support internal teams and handle back-office related tasks.Know-how sharing, training, buddy support- we provide all that! So if you are eager to learn and grow with us we will be happy to hear from you!You should also know that this role is primarily onsite with occasional home office.Job RequirementsNative Romanian speaker and communicative level of English General knowledge of MS Office - Word, Excel, etc.High level of customer orientationExcellent communication skillsWillingness to learnExperience in fuel industry is an advantageJob ResponsibilitiesCommunicate with EUROWAG customers on the telephone line or via e-mail communicationReplenishment and registration of contracts, control of customer data Document archiving Blocks cards Submitting applications in Navision for the registration of vehicles in toll systems TMS (Ticket management system) – JIRA – daily activities Development of the product and services associated with it Performs other tasks assigned to their direct superiors Immediately communicates information about possible impending problems Actively contributes to improving the quality of services Active cooperation within department and beyond Administrative activities related to logistics (if necessary) Is continuously educated and obtains the latest information within his field and to the extent of the work performed. Performs other work, according to the instructions of his superior, to which he is eligible on the basis of his qualifications. Adheres to the principles and guidelines defined by internal quality management regulations and procedures Observes order and cleanliness in own workplace, adheres to clean desk, safety and emergency principles. Respects the EW value principles and environmental protectionJob BenefitsWHY JOIN US?EW is diverse, disruptive, and still evolving; we choose newcomers by skill and whether they can be honest colleagues through shared values. What's more, you will have an opportunity to influence the direction of our company through your ideas.WE TAKE GOOD CARE OF PEOPLE, AND OUR BENEFITS ARE A PERFECT PROOF OF THAT:A monthly benefits budget of 495 RON will be loaded on your account on https://www.benefitsystems.ro/ to be used as you see fit (meal tickets, vacation vouchers, cultural or gift vouchers, private pension, etc.)Health insurance after probation25 days of paid holidays3 health days per year1 extra day off (Founder's Day)1 day for volunteering activityHybrid working in our officeReferral Rewards through our 'Go Far' schemePhilanthropy project - each employee is entitled to allocate money from the Eurowag fund to a charitable organization or cause of their choiceAccess to Goodhabitz.com website: A learning platform that contains up to 3000 opportunities between learning courses, self-assessments, lessons and case studies.Other learning and development opportunities such as language and functional training, mentoring, coachingMojra - we support your mental health. If there is anything you want to discuss with a mental health professional, we offer free, anonymous psychological counseling with experts.TeambuildingOur Culture & ValuesTo learn more about our culture, values and our mission visit our career page on the company website - www.eurowag.com/en/company/careerJoin Us on a journey to Go Far!