Customer Care Executive - UK Hours

About Hype InventionJoin our Digital Transformation Agency! We operate in the UK, Australia, Sri Lanka, and Malaysia, serving clients across industries like tech, facilities management, process automation, and finance. Our expertise spans digital marketing, AI development, AI as a service (AIaaS), and software development/SaaS solutions.As part of our team, you'll have the opportunity to broaden your skills and work on innovative projects that shape the future of digital transformation. Collaborate with extraordinary people, gain exposure to cutting-edge technologies, and enjoy benefits and development opportunities that will empower you both in and out of the office.What will you be doing?Help build sustainable relationships and trust with customer accounts through open and interactive communicationMeet customer service team targets and response time SLAsChampion proactive communication - reach clients before they reach usHandle customer complaints, provide appropriate solutions and alternatives within the time limitsBe an effective liaison/communicator between clients + the delivery teamWhat will you need to be considered?Proven customer support experience or experience as a Client Service RepresentativeCapability to function well in a fast-paced and a high-pressure work environment.The ability to handle multiple tasks, to prioritise those tasks and meet deadlines.Excellent English communication skills (Written & verbal)Exposure in a similar role within an agency/agencies is preferredShould be able to work from 1 pm to 10pm (Sri Lankan time) at office