Customer Care Expert - English (Evening)

Company DescriptionWix makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 5,500 employees in 22 countries, launched over 40 products, and serve over 278 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level. Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.tunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.Job DescriptionAs a Customer Care Expert at Wix, you’ll be responsible for helping our over 278 million users worldwide make their online dreams a reality. We work hard for our users, and our Customer Care teams are always there to make sure problems are solved and challenges are tackled.Provide care to our users through calls, chats and emailGet to know each user’s business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businessesHelp users solve problems while exposing them to additional ways they can achieve their goals and succeed onlineAnalyze user behavior, content suitability and content relevance to determine effects on user satisfactionDevelop and maintain positive customer relations and satisfactionInfluence the way we support our users and improve it to make sure our users’ experience is the best possibleWork with all other departments and product teams, and stay aligned about users’ needsQualificationsFully proficient in writing and speaking English 1+ years of customer service experience (in any industry)Located and eligible to work full time in IrelandProactive problem-solver who can work independently, taking initiative to seek solutionsProfessional who loves helping others succeed and is curious to know what really drives users and their needsGreat communication skills that enable you to solve problems thoughtfully and effectivelyFast learner, with the ability to adapt with a can-do attitudeTech savvy and eager to explore new technologiesPlease send your CV in English.Additional InformationWe are Wix’s Customer Care Guild. We're not your typical customer support. We represent the Wix user's voice and work closely with Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. We’re spread across the globe and offer an office, remote, or hybrid work model depending on the site. Working Hours: This is a hybrid role (two days per week in our Dublin office) with two shift options currently available.Sunday - Thursday, 1:00 PM - 10:00 PMTuesday - Saturday, 11:00 AM - 8:00 PMNote: Shift preferences are considered, but final assignments are offered on a first-come, first-served basis based on operational need and current capacity.We currently only accept applicants who are located in Ireland and eligible to work full-time in the Republic Of Ireland