Customer Care Officer

A leading organisation in Rotterdam is seeking a Customer Care Officer to join their dedicated team. They offer a salary between 3000,- and 4000,-, depending on your work experience. This role offers you the opportunity to become an integral part of a supportive and inclusive environment, where your commitment to exceptional customer service will be highly valued. OmschrijvingYou will have the chance to work closely with colleagues across departments, contributing to the commercial success of the business while developing your expertise in the food industry. The company prides itself on its ethical standards, fairtrade principles, and commitment to diversity, ensuring that every team member feels respected and empowered. With flexible working opportunities and a strong focus on personal growth, this position is perfect for someone who thrives in a collaborative setting and is passionate about delivering outstanding care to customers.Get a salary between 3000,- and 4000,-, depending on your work experience.Join a welcoming and knowledgeable team in Rotterdam that values collaboration, inclusivity, and ethical business practices, providing you with a supportive environment to grow your career.Enjoy flexible working opportunities and ongoing training designed to help you develop your skills and knowledge within the food industry, commodities, and ingredients sector.Benefit from being part of an organisation that places high importance on interpersonal relationships, cultural sensitivity, and teamwork, ensuring you feel connected and appreciated every day.What you'll do:Review, prepare, monitor, and route purchase and sales orders efficiently while maintaining accuracy in a fast-paced environment.Administer sales orders, customer complaints, material returns, and credits promptly and with meticulous attention to detail.Respond to customer inquiries regarding pricing, availability, MSDS requests, certifications, and other product-related information with empathy and professionalism.Develop deep product knowledge to understand each customer's unique needs and provide tailored solutions that deliver exceptional care.Manage deadlines effectively to ensure all processes run smoothly and customers receive timely support throughout their journey.Maintain and regularly update financial account information with precision to support accurate reporting and decision-making.Support the Marketing and Sales teams by assisting in various aspects of the commercial process, helping drive overall business success.Collaborate closely with other team members and departments to continuously improve internal processes and tools for enhanced efficiency.Uphold company quality standards as well as ethical policies such as fairtrade principles, non-discrimination, and anti-racism at all times.Ensure strict compliance with corporate policy and procedures in every aspect of your daily work.What you bring:A college (MBO) or bachelor (HBO) degree in business administration, marketing, economics or a related field provides you with the foundational knowledge required for this role.Proven experience in sales or customer service roles equips you with an understanding of sales processes and commercial dynamics essential for success.Affinity with the food industry-especially commodities or ingredients-is highly desirable as it enables you to connect meaningfully with customers' needs.Familiarity with relevant rules, regulations, and standards ensures you can navigate complex requirements confidently when supporting clients.Experience or understanding of international logistics is considered an asset as it helps facilitate smooth transactions across borders.Fluency in English and Dutch is mandatory; additional proficiency in German, French, Spanish or another EU language would be advantageous for communicating with diverse stakeholders.Advanced computer literacy including proficiency in MS Office allows you to manage tasks efficiently using digital tools.Excellent time management skills enable you to prioritise multiple responsibilities without compromising quality or accuracy.Ability to multitask while maintaining attention to detail ensures that all aspects of customer care are handled thoroughly.Outstanding communication skills combined with sensitivity towards cultural differences make you an empathetic team player who builds lasting relationships.What sets this company apart:This organisation stands out for its unwavering dedication to ethical business practices-including fairtrade principles-and its commitment to creating an inclusive workplace where everyone feels valued regardless of background. Employees benefit from flexible working arrangements designed around their individual needs as well as generous opportunities for professional development through ongoing training programmes. The company culture emphasises collaboration over competition: team members are encouraged not only to share expertise but also support one another's growth through open communication channels. Diversity is celebrated here; cultural sensitivity is woven into everyday interactions so that everyone can contribute authentically without fear of discrimination or bias. As part of this team-oriented environment you'll find yourself surrounded by knowledgeable colleagues who are eager to help you succeed-making it an ideal place for those who value connection alongside career advancement.What's next:If you're ready to take your passion for customer care further within a truly supportive environment-this is your moment!This role is managed by Walters People B.V., trading under the name Robert Walters.