Customer Care Officer with Dutch, Remote

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.As part of this project, your role as Customer Care Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs. Skills required:Education Background - Diploma / Grad / Post Graduate;Understanding of Order Management & Customer Service ProcessExcellent communication skills both written and verbal.Very good Knowledge of MS Office Suite ( Excel, Powerpoint etc.) Job responsibilities:Support inbound inquiries from internal and external customers as they interact with our online tools, products, and servicesCollect and provide accurate, valid, and detailed information by using the right methods/tools and following procedures for creating cases in Salesforce CRM including entering accurate, concise case notesShould able to summarize the ticket, collect relevant information and classify the tickets on the service platform for further team to work uponShould communicate clearly to stakeholder and able to judge where to escalate the service tickets for resolutionTenacious in resolving product or service problems by identifying issues quickly, clarifying the customer’s request, determining the cause of the problem, and selecting/explaining the best solution to solve the problem with the goal of attaining First Contact ResolutionHandle and resolve escalated customer issues and understand when to escalate or advance customer issues which require next level reviewLearns and follows company policies, standard operating proceduresAbility to implement the producitiy/efficiency projects via continous improvement methodologyActively participate in team discussions and activities & Administer an automated Post-Call CSAT Survey Benefits for working with us:Competitive salary with attractive set of social benefits:Private Pension Plan;Monthly Benefit budget;Medical insurance;Life insurance;Christmas bonus;Childbirth allowance;Great career opportunity to work for one of the biggest brands in the world in a unique work environment;Personal development in a multinational working environment through nice extracurricular activities with the team;Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);Extra annual leave days depending on tenure within Wipro;BOOKSTER opportunities;Nice designed and central business office;Fruits, coffee and tea on the house;Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;Employee Assistance program;Employee Referral Program with attractive incentive schemesThe promise of an enjoyable first impression after discussing with any of our recruitment colleagues.