Customer Care Professional-Italian

JD-Voice Support (inbound). As a customer service representative, your activities would include handling requests related to reservation cancellations, changes to booking dates, updates to customer information, online check-in support, and providing additional information about prices or specific services not mentioned on the platform. You would also deal with possible customer complaints regarding reservations.Work schedule: Monday-Friday: 10:00 -19:00Work dynamic: Eroii Revolutiei stop Ⓜ, Bucharest, work from officeTraining: The training is conducted in English - advanced level of English is required and will lasts 2 weeks (paid training)Benefits:Meal ticketsPrivate medical subscription (Medicover)Transport settlementFree coffee and tea“Bring a friend” Referral Program – Consistent rewards for recommendationPermanent contract with the potential for advancement, providing stability and security.Full payed training provided by the companyIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.