Customer Care Representative

About Go Lime Inc.Go Lime is Ontario’s market leader in sustainable residential and commercial solutions. We specialize in energy-efficient plumbing, electrical, solar, and water heating systems — all designed to make home comfort effortless, affordable, and environmentally friendly.With decades of experience and a customer-first approach, we’re revolutionizing how comfort is delivered to homes across Ontario. Transparency, accessibility, and innovation are at the core of everything we do. To learn more, visit us at: www.golime.comJoin Our High-Energy HVAC Team as a Customer Care Representative!Are you someone who loves solving problems, staying organized, and making customers feel genuinely cared for? We’re looking for a Customer Care Representative with a sharp eye for detail and a passion for delivering exceptional service.In this role, you’ll be the friendly, reliable voice (or message!) our customers count on. You’ll guide them through order processing, answer questions, and troubleshoot any concerns—all while keeping our internal operations running smoothly and efficiently.What You Will Do:Supporting our Customer Care Operations by handling end-to-end order processesCommunicating with customers through phone, email, and chat with empathy and confidenceSolving problems with a “can-do” attitude and a smile (even over the phone)Spotting trends, identifying potential process hiccups, and helping us stay ahead of issuesEscalating urgent matters when needed and always following throughKeeping things on track with strong organizational skills and attention to detailCollaborate with stakeholders to ensure company targets are met and exceededCollaborate with other team members to ensure customer concerns and requests are completed in a timely mannerWhat We’re Looking For:Excellent communication skills, both written and verbalStrong judgement & problem solvingTeam playerAbility to work well under pressureFast learner and detail orientedOpen-minded: capable to listen and understand different points of view and open to receive feedback.Experience with Talkdesk and Zoho CRM or similar software (preferred).Must be available to work different shifts as required by the business.What you'll love about Go LimeA highly supportive, inclusive work environment with a flat hierarchy and where your contributions make a difference.Be part of a company that is revolutionizing the HVAC industry and driving sustainable solutions.A rewarding career with ongoing development and career growth opportunities.Opportunities to develop skills in logistics, customer service, and emergency response.