Customer Care Specialist Sea Logistics

It's more than a jobWhen you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.‎Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features.To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).How you create impactHolistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationshipsProcessing customer inquiries and preparing offersControl of order processing from order acceptance to document verification to the completion of the shipmentIntegration and maintenance of customer data as well as creation of reports for the analysis and optimization of our servicesClose cooperation with the operational departments, sales and carriersExpansion of the portfolio of our existing customers, development of new business and acquisition of customersWhat we would like you to bringCompleted training as a freight forwarding and logistics services clerk or comparable qualificationFirst professional experience in customer service, ideally in transport and forwardingConfident handling of MS Office programsIndependent, team-oriented and service-oriented working styleConfident appearance, strong communication skills as well as a high level of service and customer orientationFluent in Turkish and good written and spoken English skillsWhat's in it for youAt Kuehne+Nagel you are always part of a team, but still have control over how you arrange your own work and your own way of achieving success. Present your customers with the products and services of a company that is the global market leader in logistics in many sectors. In return we offer a wide range of continuing professional development opportunities.Who we areLogistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.