Customer Care Specialist

Customer Care Specialist - No Healthcare Experience NeededMake a Meaningful Impact - Bring Compassion, We'll Provide the TrainingAt Serenity Healthcare, we're transforming mental wellness through empathy, innovation, and science-backed care. We're currently hiring TMS Technicians to support patients through their healing journey. If you have a background in customer service, hospitality, or caregiving and love helping others — this could be your perfect next step.💡 No medical experience required. We provide full paid training and national certification.About The RoleAs a Customer Care Specialist, you'll work closely with patients undergoing Transcranial Magnetic Stimulation (TMS) treatment — a non-invasive, FDA-approved therapy for depression and other mental health conditions. You'll be a calming, consistent presence throughout their care experience.Key Responsibilities:Deliver one-on-one support during patient treatment sessionsOperate and monitor TMS equipment (training provided)Encourage patients using positive tools like journaling, goal-setting, and mindfulnessMaintain accurate session records and communicate with medical staffCreate a warm, supportive environment for every patientAbout Serenity HealthcareSerenity Healthcare is a national mental health provider offering personalized, evidence-based treatment for people who haven't found relief through traditional therapies. Our team uses FDA-cleared TMS technology and a whole-person approach to help patients heal from anxiety, depression, PTSD, and more.Ready to Make a Difference?Apply now and be the reason someone finds hope again.Serenity Healthcare is an equal opportunity employer. All qualified applicants are encouraged to apply.RequirementsWho We're Looking ForWe hire people for character and heart, not just experience. We're especially interested in individuals with backgrounds in: Customer service, hospitality, education, retail, or similar people-facing rolesA passion for supporting others through tough timesStrong emotional intelligence and a calm, kind demeanorMinimum Requirements:2+ years of full-time professional experience (any industry)Clear, professional verbal and written communication skillsHigh level of empathy, patience, and emotional resiliencePunctual, dependable, and open to feedbackMust be authorized to work in the U.SBackground check and drug screening requiredBenefitsWhy Join Serenity Healthcare?At Serenity, you'll do more than work — you'll help people take back their lives.Benefits Include:90% employer-paid medical, dental & vision10 PTO days (15 after 1 year) + 10 paid holidays401(k) Rapid promotion opportunities as we growPositive, mission-driven culture where your contribution matters