Customer Care Specialist

#BeMore   Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company. Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!   Top reasons to work with TDCX   Attractive remuneration and great perks Comprehensive medical, insurance, and social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy-to-access location with direct public transport links Flexible working arrangements Coaching and mentoring from experts in your field Join a global company, winner of hundreds of industry awards   What is your mission?   Responsible for daily customer relations to support client’s vision of providingunparalleled world-class customer service support current and future consumersacross the shopping and ownership journey. Acquire product knowledge to enhance the ability to understand customer needsacross different products and regions and apply the most effective response andsolution to the case. Act as a brand ambassador as your customer-facing role is crucial in supportingour client’s values and mission. Provide an outstanding service while interacting with customers, answering, andresolving complex volumes of pre-sale inquiries and post-sale support inquiriesvia phone, email, chat and social channels. This may include assistingcustomers that may have mechanical or electrical failure, by sending services tohelp the customer in their time of need. Take ownership of customers’ inquiries and issues by following througheffectively and efficiently to ensure timely resolution as per set KPIs and SLAs. Prioritize and escalate our customers' feedback and feature requests to therelevant internal teams. You will also manage lead generation, delegation and follow-up of leads toensure that they are being utilized effectively. Any other duties and responsibilities that may be assigned to you by themanagement from time to time, within your category of employment in theorganization and for the effective implementation, maintenance, and continualimprovement of the Quality Management System of TDCX.   Who are we looking for?   Minimum 1 year of experience in a similar role Advanced English skills and native skills in Turkish High emotional maturity and passion for customerexperience Curious listener & learner, respectful for others and teamplayer attitude Action-oriented, results-focused, able to workindependently and able to handle diverse situations Able to adapt and respond to different types ofcharacters, as you will need to be tolerant, exhibitempathy and be patient Effective communication skills on both technical andnon-technical topics to customers and team members. Passion for people is important, passion for cars is abonus   About TDCX   Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality. With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.