Customer Care Specialist

OverviewJoin the Customer Care Center of an Industry Leading Wildlife Management Company!Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife management services for residential and commercial properties, providing leading wildlife, animal and integrated pest control services across the nation. We work with wildlife and people alike and have amazing careers to offer in a recession resistant business.Learn more about us here!ResponsibilitiesWhat You Will DoThe objective of aCustomer Care Specialistis to provide excellent customer service and to provide resolution to our callers' needs in a single call (One Call Resolution) in a professional manner.Your Daily DutiesProvide excellent customer service in a professional mannerAnswer the phone promptly (Hold time less than 1 minute.)Process cancellations and paymentsEnter data into CRMCreate contact logs/documentationRequest service credits & refundsSchedule leads and service requestsProjects as assigned by managementYou Will Thrive In This Role If You hold yourself to high standardsYou enjoy building relationships and creating a bond and rapport with your team members and customersYou have great time management skillsExcellent verbal and written communication skillsExceptional customer serviceorganizational and analytical skillsWhat We OfferHighly competitive compensation packageCompany vehicle, cell phone and tabletComprehensive training programs as the industry leaderComprehensive benefits package including medical, dental, vision & life Insurance401(k) plan with company match, employee stock purchase planPaid vacation, holidays, and sick leaveEmployee discounts, tuition reimbursement, dependent scholarship awardsQualificationsWork Environment:We go where the wildlife goes! Candidates must be physically capable of safely performing the following job duties:Perform duties while seated for long periods of timeRequirementsHigh School Diploma requiredCritter Control and Trutech are an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer