Customer CRM Advisory Consultant

Are you ready to take on a new challenge and join our Sales & Services team as a Customer CRM Advisory Consultant, helping clients transform their customer relationship management strategies and systems?We are currently looking for talented and motivated people who will:Support in shaping the agenda of multiple C-level positions on the customer agenda, with a focus on CRM strategy, platform optimization, and customer lifecycle managementDesign customer experience and CRM journeys to unlock growth and trapped value, leveraging CRM tools and data to personalize engagementHelp our clients gain deeper insights into their customers through CRM analytics, segmentation, and behavioural data, to define a customer strategy and differentiated value propositionsAdvise clients on CRM platform selection, implementation, and integration to support scalable customer engagement and retention strategiesYour jobYou will be involved in driving business development opportunities and will focus on delivering innovative and action-oriented business solutions and strategies for our leading clients. Within a broader project team, you will develop data-driven insights and formulate recommendations to solve complex challenges on the customer agenda. You will lead and deliver workstreams to drive the ambitioned outcomes, in continuous collaboration with the client. With a people-first mindset, you coach and mentor analysts and junior consultants to support them in further developing their strengths. Much of the work we do is at the cutting edge of innovation and thinking. We involve our people in the latest and newest innovative trends and they largely contribute in publishing and sharing this knowledge as thought leadership to benefit clients, industry, and fellow colleagues. You will also contribute to CRM transformation programs, helping clients modernize their customer data platforms, improve CRM adoption, and align technology with business outcomes.Your teamAccenture Song is an incredible place to work where you can keep learning. By joining us, you’ll become part of a global company with a world-class brand and reputation. Besides the work we do for our clients, we’re proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense and realism. We want to get to know the real you and help you explore and grow - whatever it is you're great at. So you will always have lots of learning opportunities (formal and informal) to improve your role-specific skills and expertise.Your backgroundMaster’s degree in Applied Economics, Commercial Engineering or equivalentMinimum 3-5 years of experienceDemonstrate prior consulting experience or have a relevant project management backgroundTechnology knowledge of CRM platforms, Marketplaces, eCommerce, customer analytics solutions, Conversational AI & chat, Customer portals etc.Experience with Salesforce and Microsoft DynamicsFunctional experience with growth, go-to-market, commercial, customer & distribution strategiesExperience in Digital/Strategic transformation programs & value realization, operating model redesigns or service designsExperience in Business analysis, process design, customer journey and maturity assessmentHigh competence in preparing materials and performing presentations required (MS Office PowerPoint, Excel, Word))Proven presentation and storytelling skills, personal impact and confidence to lead meetings, presentations and workshopsAbility to effectively lead a workstream within a broader project scopeFirst class written and verbal communication skills; the ability to articulate complex problems and solutions in a simple, logical and impactful mannerEffective communication in Dutch or French, and EnglishOur offerAt Accenture, we are committed to creating an inclusive and supportive workplace that values diversity and promotes growth for all. As you join our global company with a world-class brand and reputation, we want to assure you that you will be part of a vibrant, diverse workplace culture. We firmly believe in openness and honesty, fairness and equality, and we celebrate the unique contributions of every individual. We are dedicated to getting to know the real you and supporting your personal and professional growth, so you can excel in whatever you're great at. At Accenture, learning is a continuous journey, and we provide numerous learning opportunities, both formal and informal, to enhance your role-specific skills and expertise.Beyond the impactful work we do for our clients and the nurturing work environment we provide, we offer a range of excellent employee benefits designed to cater to your diverse needs and well-being. These benefits include:32 days of holidaysLaptop and smartphoneHospitalization insurance and extensive group insurance packageBonus programTraining & learning opportunitiesFlexrewards: decide on your rewards package with our flexible benefits toolDiscount program: get discounts at your favorite (online) shopsEmployee shares purchase planAnd many more!At Accenture, we understand that a diverse and inclusive workplace fosters innovation, creativity, and a sense of belonging. We are committed to building a workforce that reflects the richness of the communities we serve. By offering these inclusive benefits, we aim to attract and retain talent from diverse backgrounds and create an environment where everyone can thrive and succeed together. Your unique experiences, perspectives, and talents are what make Accenture a great place to work, and we look forward to having you join our team and contribute to our shared success.Interested?Are you ready to join Accenture for a career where you can be yourself and do what you love? Apply now and change the world around you.