Customer Data Operations Specialist

Job Title (Contractual): Marketing AnalystActual Role: Customer Data Operations SpecialistPlease note: Although the formal job title on the contract is “Marketing Analyst,” the responsibilities of this role are focused entirely on Customer Data Operations Specialist. This is not a marketing-related position.We're looking for candidates who are fluent in one of the following language combinations:English and French, English and Italian, or English and German.Key Responsibilities:Data and structure analysis (JSON, SQL, databases)Resolving any technical issues after data transfer and fix them manuallyResolving customer issues (account / user ID problems, manual setups) via customer care, customer technology or salesCommunication with clients and international teams - reach out to customer through email or phone if issues are resolvedRequired Skills:Fluent English and French/ English and Italian, or English and German for direct client communication2+ years of relevant experienceBeing able to read, write or have an interest in learning SQL queriesExperience with monitoring and observability tools (Prometheus, Grafana, ELK stack) and incident management platformsExcellent problem-solving skills and ability to analyze and troubleshoot complex issues in production environmentsStrong collaboration and communication skills, with the ability to work effectively in cross-functional teams*No requirement for deep technical knowledge such as IT supportWhat We Offer:Employment contractHybrid work model (1/2 days per week from the office)Rich benefits package (private medical care, life insurance, sports cards, meal vouchers)Occasional gift cardsThe organization supports opportunities for personal and professional developmentInterested? Apply!