Customer Engagement Manager - Benelux

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!We're part of an exploding industry where we've conquered the global market. Due to our continued expansion in Europe, we're looking for a Customer Engagement Manager to join our commercial team in Amsterdam, specifically focusing on the Benelux market.This isn't just any role; you'll be a key player within our Integration and Solution team. As a Customer Engagement Manager, you'll drive the business adoption of the Trustpilot platform solution for our Benelux customers, ensuring they truly realize and build on the value of our features. You'll be crucial in overcoming the risks of churn by demonstrating tangible, long-term benefits.You'll act as a trusted advisor, responsible for delivering value, ensuring optimal onboarding, and maximizing product adoption. This role involves close collaboration with various stakeholders across the business: you'll work with Customer Success for long-term relationship building and growth, and with Pre-Sales during the acquisition process to ensure the real value of Trustpilot is demonstrated from day one.What You'll Be DoingHelping Benelux customers maximize the ROI from their subscriptions.Proactively driving product adoption across the Benelux market.Collaborating with Customer Success Managers to create exceptional customer relationshipsOwning the technical integration of customer pre- and post-salesManaging technical- and non-technical stakeholders with easeEnsuring professionalism and a high level of activity within the team.Defining strategy in cooperation with your clients.Acting as a trusted advisor, advocating client needs back to Trustpilot's internal support, product, engineering, and sales teams.Who You AreYou have experience in a customer-facing role focused on customer engagement, implementation, or solution management, ideally within the online marketing, internet, or software industries.You possess strong knowledge of e-commerce, online marketing, SEO/Google Adwords, and/or software, with a knack for driving product adoption. Knowledge about APIs is a merit.You're adept at building and maintaining strong relationships with diverse stakeholders and have a proven track record in client success and fostering engagement.You're a proactive problem-solver with excellent negotiation and communication skills, capable of guiding clients through technical solutions and managing complex conversations professionally.You have a competitive, high-energy mindset and thrive in a fast-paced environment.You're a quick learner with a positive attitude towards change and a strong work ethic.You're a dedicated team player who enjoys collaborating in an international environment.You are fluent in both Dutch and English, with excellent written and verbal communication skills, understanding the nuances of communicating with businesses and consumers. Additional European languages are a plus.What's in it for you?Competitive base salary + Holiday allowance, lucrative commission structure, company bonus and benefitsOn-going career development, training and one-to-one coaching via our in-house enablement team25 days annual leaveHybrid working model 3 days on site and the rest working from homeCommuter / Work from home allowance2 volunteering days a year to spend your time giving back to the causes that matter to you and your communityAt Trustpilot we care about your well-being; you will have full access to apps such as Headspace & BlinkistA friendly, fun and local office in the heart of Amsterdam while working within an international culture and social working environmentWe AreEnthusiastic about what we do. Our sales teams are super collaborative and it’s a fun place to work if you enjoy seeing your hard work recognised and rewarded.Our culture is fast-paced and our employees grow as we do. You’ll have plenty of personal development opportunities thanks to our in-house enablement team and individual career mapping.Ideas people. We like our employees to be creative and always advocate for new ways of workingStill not sure?We want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!About UsTrustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.Join us at the heart of trust.Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.Any offer of employment for this position will be subject to our standard background checks.