Job Description
Position Title: Customer Excellence DirectorJob code - JPC - 5496Experience – 10+ years Education: Bachelor’s degreeLocation: Abu DhabiLanguage: Excellent in EnglishJob DescriptionCustomer Excellence Director to lead and enhance our customer-focused initiatives. The ideal candidate will bring over 10 years of proven expertise in customer-centric roles within the insurance sector, with a strong background in Customer Service, Customer Care, and Marketing. The role requires a leader with a deep understanding of Sharia compliance, a track record of leveraging AI-driven tools, and experience in EU/UK markets.Proven expertise in managing Customer Service, Customer Care, and Marketing functions.Experience in developing and implementing AI-driven customer tools.Develop and implement strategies to drive customer excellence across service, care, and marketing functions.Lead, mentor, and inspire teams to deliver world-class customer experiences.
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