Customer Excellence Executive

Job Title: Destination Experience Executive Company: 30 Sundays Location: Gurgaon Position Type: Full-Time Department: Customer Excellence (Operations)Budget : 4-5 LPAAbout Us :30 Sundays is a travel company that creates unforgettable vacations just for couples. Founded by alumni from Apple, BCG, University of Michigan, IIT, and IIM, we are revolutionizing the couple vacation experience. Backed by investors like InfoEdge Ventures, First Cheque, and Eximius Ventures, our core team brings over 10 years of expertise from leading travel businesses like Oyo, Travel Triangle, and Shuttl. We believe that spending quality time together strengthens relationships. Unlike traditional travel package companies that try to cater to everyone, our exclusive focus on couples allows us to provide high-quality, personalized experiences tailored just for them.Key Responsibilities:● Handle real-time on-trip queries from customers.● Handle real-time on-trip queries from customers.● Manage escalations efficiently and ensure timely resolutions.● Coordinate with suppliers, hotels, and transport providers to resolve urgent issues.● Provide immediate assistance for any itinerary changes or disruptions.● Maintain clear and timely communication with customers to ensure a seamless travel experience.● Document all queries and resolutions for continuous service improvement.● Work closely with the day shift team to ensure smooth handovers.Requirements:● 1-3 years of experience in customer service, travel operations, or a related field.● Strong problem-solving and decision-making skills.● Excellent communication skills and ability to handle high-pressure situations.● Familiarity with travel bookings, reservations, and emergency handling.● Ability to work independently and make quick judgments.● Customer-first approach with a focus on delivering exceptional service.What We Offer:● Competitive salary package.● Opportunity to be a part of a growing and dynamic travel company.● A collaborative and supportive team environment.If you have a passion for travel and customer service, we would love to hear from you!