Job Description
In this role you will: Be responsible for leading integrations, implementing and optimizing tools ensuring that our systems deliver a seamless experience for all customers Provide coaching, training and support to the team on any new or existing tools in place (ie., Maestro, Zendesk, Ada BOT and QA tool) Support any new product or project launches, promotions, or process changes and continuously coaching the BOT is critical Monitor, Maintain and support Zendesk ticketing tool Monitor and improv…
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