Customer Experience : Business Unit Director - APJ

The Customer Experience Business Unit Director – Asia leads and drives collaboration across the organisation, identifying needs and developing scalable solutions. As part of the leadership team, this role prioritises objectives, implements strategies to achieve company initiatives, and ensures operational excellence across the business unit. The Director is responsible for project management and delivery, business growth, client satisfaction, and profitabilityResponsibilities:Project Management & Delivery: Oversee the end-to-end delivery of projects, ensuring they are completed on time, within scope, and to the highest quality standardsStrategic Problem Solving: Drive the resolution of challenging client situations, strategising and implementing best practices for effective issue managementBusiness Mindset: Apply strong commercial acumen to all decisions, focusing on business growth, profitability, and sustainable successTechnical Adoption: Lead and strategise the adoption of new technologies, ensuring the business unit remains at the forefront of innovationTechnology Expertise: Demonstrate strong experience with Salesforce, MuleSoft, and e-commerce technologies, leveraging these platforms to deliver value to clientsPeople & Client Relationship Management: Directly and indirectly manage staff, fostering professional development and personal growth Build and maintain strong relationships with clients, partners, and stakeholdersP&L Ownership: Drive the business unit’s profit and loss, making informed decisions to ensure financial health and growthGo/No-Go Decisions: Take ownership of critical project decisions, including go/no-go assessments, to safeguard project success and client satisfactionProfitability Management: Calculate, monitor, and forecast project profitability, ensuring ongoing and future projects meet financial targetsLeadership & Reporting: Support senior leadership, set objectives, provide guidance, and deliver performance reports at board meetingsMarket & Opportunity Development: Identify and capitalise on growth opportunities, market trends, and emerging technologiesCompany Representation: Represent the company at events and conferences, enhancing VISEO’s brand and market presenceProfileBachelor’s Degree in IT/Computer Science, Management, or a related discipline10+ years of progressive leadership experience, ideally in a relevant industryAt least 6–7 years in a directorial roleProven track record in sales, business development, and client managementStrong exposure to Salesforce, e-commerce, and related technologies; experience with MuleSoft is highly valuedDemonstrated ability to manage complex projects and drive resultsExcellent interpersonal, communication, and leadership skillsStrong organisational skills and the ability to prioritise in a fast-paced environmentInnovative, motivational, and goal-oriented mindsetExperience with partner management and developmentCommitment to continuous learning and development.Ability to work collaboratively across functional areas